Administrative Assistant

About the Role: As the Administrative Assistant, you will play a vital role in supporting our service teams, technicians, and management by handling various administrative tasks. Your exceptional organizational skills, attention to detail, and ability to multitask will contribute to the smooth operation of our office and ensure that customer service needs are met.

Why You’ll Want to Work Here:

We’re a well-established, trusted local company that’s growing and investing in our people. This role is part of our expanding administrative team, and it’s a great opportunity for someone who wants stability, growth, and to be part of a team that truly supports the community.

What you can expect:

• A supportive, team-oriented environment where people genuinely take pride in their work

• Meaningful work that helps keep our customers and technicians taken care of every day

• A company that values its employees just as much as its customers

• Opportunities to grow with a local business that continues to expand

• A workplace that appreciates hard work, attention to detail, and a positive attitude

If you’re motivated, detail-oriented, and looking for a place where your work matters, this is a team you’ll want to be part of.

Administrative Assistant Key Responsibilities:

• Greet visitors, answer incoming calls, and respond to inquiries in a friendly and professional manner, providing exceptional customer service at all times.
• Assist in scheduling service appointments, coordinating with customers and technicians to ensure availability and efficient scheduling.
• Maintain accurate and organized customer records, including contact information, service history, and any special instructions or preferences.
• Process and manage service requests, ensuring proper documentation, accurate data entry, and timely follow-up with customers.
• Coordinate with technicians and service teams to track job progress, update schedules, and address any changes or emergencies.
• Assist in generating and managing invoices, ensuring accuracy and timely submission to customers.
• Manage and maintain office supplies and equipment inventory, replenishing items as needed to support daily operations.
• Assist in preparing reports, presentations, and other documents as required.
• Handle administrative tasks, such as filing, scanning, and organizing documents and records.
• Support the coordination of training sessions, meetings, and events as required.
• Collaborate with other team members and departments to ensure effective communication and a smooth workflow.
• Uphold company policies and procedures, ensuring compliance with relevant regulations and guidelines.

Administrative Assistant Qualifications:

• Proficient computer skills, including experience with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other office software.
• Excellent communication skills, both written and verbal, with a friendly and professional demeanor.
• Ability to work independently and collaboratively within a team, depending on project requirements.
• Strong problem-solving skills and the ability to think on your feet.
• Positive attitude, strong work ethic, and a commitment to delivering exceptional customer service.
• Familiarity with HVAC, plumbing, or electrical terminology and concepts is an asset.
• High school diploma or equivalent.

Administrative Assistant Interpersonal Qualifications:

• Customer service focus and mindset, putting our employees and Partners first, with excellent ability to communicate and develop relationships.
• Exceptional problem-solving and conflict resolution abilities to improve things both big and small.
• Highly organized, ability to act quickly while still having attention to detail.
• Hold yourself to a higher standard and exhibit a high level of integrity.

About Us:

Black Plumbing Heating & Air is a well-established, trusted local company serving the Abilene community. We’re known for reliable service, strong workmanship, and doing right by our customers.

Our success is built on a team that values hard work, accountability, and pride in serving the community. We believe in building long-term relationships with both our customers and our people, and we continue to grow while staying rooted in the values that made us a local name people trust.

Black Plumbing Heating & Air is an equal opportunity employer. We consider all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.