What are the responsibilities and job description for the Front Desk Associate Lead (Full-Time Seasonal) position at Black Pearl Resorts?
Job Title: Front Desk Lead (Full-Time Seasonal)
Pay: $19/hour
Locations: Fox Bluff RV Resort (Yorkville, IL) OR Fox Creek RV Resort (Newark, IL)
Season: April – October 2026 (Full-Time)
Job Description:
Black Pearl Resorts is seeking an experienced, organized, and customer-focused Front Desk Lead for each of our two properties: Fox Bluff RV Resort in Yorkville and Fox Creek RV Resort in Newark.
These are full-time seasonal positions ideal for individuals with prior front desk, hospitality, or administrative experience who are comfortable taking ownership, working independently, and helping guide less experienced team members. Each Front Desk Lead will be responsible for day-to-day front desk operations at their assigned property.
Key Responsibilities:
- Serve as the primary point of contact for guests, providing a professional and welcoming experience
- Oversee daily front desk operations at your assigned resort
- Manage reservations, guest accounts, and bookings with accuracy
- Handle guest concerns and resolve issues independently
- Support and guide seasonal front desk staff
- Ensure smooth and efficient check-in and check-out processes
- Answer phones, emails, and in-person inquiries
- Process payments and maintain accurate records
- Coordinate with maintenance and operations teams
- Assist with site checks and guest support throughout the property
Qualifications:
- Prior experience in front desk, administrative, hospitality, or customer service roles (required)
- Strong computer skills and ability to learn reservation systems
- Ability to multitask and stay organized in a fast-paced environment
- Self-starter with the ability to work independently
- Strong communication and problem-solving skills
- Leadership or supervisory experience is a plus
What We’re Looking For:
- Someone dependable who takes ownership of their role
- A confident, mature presence at the front desk
- A team player who can support less experienced staff
- A positive, guest-first attitude
Schedule Requirements:
- Full-time hours throughout the season
- Must be available weekends and holidays
About the Role:
This is a key seasonal leadership position at either Fox Bluff or Fox Creek, with opportunity for returning seasons and growth with Black Pearl Resorts.
Benefits:
- Paid time off
Pay: From $19.00 per hour
Benefits:
- Paid time off
Work Location: In person
Salary : $19