What are the responsibilities and job description for the Sales & Customer Service Coordinator– Auto Tint Shop position at Black Optix Tint-Springfield, VA?
Job description:
It's 1099 position. Work schedule: 5 days a week 9a.m-6:30p.m. Saturdays are mandatory. Sunaday closed. Must have a car.
To be considered and to schedule an interview please text "1099" to 202-445-4436.
Key Responsibilities:
- Sales & Upselling: Actively promote and upsell services, including tints, PPF, ceramic coatings, detailing, and wraps to maximize revenue.
- Customer Reviews: Ensure at least one-two five stars Google reviews per day by providing exceptional customer service, including thoughtful gestures like offering refreshments and ensuring vehicles are clean before departure.
- Complaint Resolution: Address and resolve customer complaints promptly to maintain high satisfaction and prevent negative reviews.
- Team Coordination: Communicate with the call center and staff to ensure smooth operations. Handle issues independently and escalate only if necessary.
- Calendar Management: Organize the shop schedule and ensure all team members understand their tasks, including payment collections for mobile jobs.
- Shop Cleanliness & Inventory: Maintain a clean, welcoming environment and manage inventory to avoid shortages.
- Operational Oversight: Ensure all operations run smoothly
Qualifications:
- Experience in customer service or front desk management, preferably in an auto shop or related industry.
- Excellent communication and interpersonal skills.
- Strong leadership and problem-solving abilities.
- Sales-oriented mindset with a focus on upselling and maximizing revenue.
- Exceptional organizational skills and attention to detail.
- Ability to work independently and proactively address issues.
Job Type: Part-time
Pay: $18.00 - $25.00 per hour
Work Location: In person
Salary : $18 - $25