What are the responsibilities and job description for the Bell Person FT position at Black Oak Casino Resort?

SUMMARY: Responsible for greeting and assisting Guests with luggage and other errands/deliveries in a courteous, safe and efficient manner while providing excellent guest service at all times.

Essential Responsibilities and Duties: (Specific areas of responsibility including, but not limited to)

Greets and opens doors for Guests in a professional and friendly manner.
Transfers luggage and packages to and from rooms, vehicles and loading areas.
Provides Guests with a claim check when asked to store luggage/items. Returns Guests’ luggage/items upon the receipt and verification of claim checks.
Provides Guests with information about The Hotel and Resort as well as local amenities such as shopping, dining, nightlife and recreational destinations. Assists with local reservations as needed.
Maintains and cleans designated lobby station (including doors and windows), baggage room and baggage carts; all while keeping Guests’ needs as the first priority.
Delivers messages and valet (dry cleaning) to Guests’ rooms.
Posts daily events in the lobby as needed.
Fosters good relations with, and provides the maximum level of quality service to, outside vendors such as car rental companies, taxi services, tour and travel companies, limo services, etc.
Ensures all communication containing Tuolumne Band of Me-Wuk Indians; TEDA, Inc.; Black Oak Casino Resort and Guest information is consistent with privacy policies and procedures.
Promptly reports any incident of Guest dissatisfaction or an unusual matter of significance to Manager/Supervisor.
Writes shift reports including any incident of theft, accident or injury as assigned.
May be required to conduct Bellperson training as needed.
Maintains a positive attitude and acts in a consistently professional manner towards Guests and Team Members.
Performs other duties as assigned.

Qualifications:

Mandatory Requirements:

Must possess a high school diploma, G.E.D. or equivalent.
Must be at least 18 years old.
Experience in guest service and the hospitality industry as well as knowledge of common industry terms and practices preferred.
Must complete Responsible Alcohol Service certification or have proof of current certification.
Must be able to operate office equipment such as a computer, calculator and phone.
Must have excellent organizational and time management skills.
Must be able to work in a fast-paced environment (sometimes under pressure) while remaining professional, flexible and efficient.
Must be able to communicate proficiently in English.
Must possess and maintain a valid California driver license and a Black Oak Casino driver’s permit.
Must be able to pass a mandatory drug test and background check.
Must provide evidence of employment eligibility in the U.S.

Physical Demands:

Must be physically able to perform all job requirements.
Must be able to lift 50 pounds and occasionally more with assistance.

Work Environment:

Must be able to work in a noisy environment.
Must be able to work outside in all weather conditions.
Required to work inside and outside with and around equipment, machines and motor vehicles; with possible exposure to vibration, dust, gas, steam or chemicals.

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