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Essential Responsibilities and Duties: (Specific areas of responsibility including, but not limited to)
- Set up banquet rooms and event spaces according to Banquet Event Orders (BEOs), including tables, chairs, linens, flatware, glassware, and decorations.
- Serve food and beverages to guests in a timely, courteous, and professional manner.
- Monitor guest needs throughout the event, responding promptly to requests or concerns.
- Assist with buffet or plated service as required, ensuring presentation and timing meet standards.
- Clear tables and remove service items efficiently while maintaining a clean and organized environment.
- Work closely with the Banquet Captain and other team members to ensure smooth event flow and adherence to timelines.
- Follow proper food handling, sanitation, and safety procedures in compliance with local health regulations.
- Support setup and teardown of banquet areas, including cleaning, resetting, and storing supplies and equipment.
- Perform other duties as assigned to support the success of the banquet operations.
- Consistently offers professional, friendly and engaging service.
- Consistently demonstrates excellent people skills when working with fellow Team Members and Guests.
- Assists Guests regarding menu items in an informative and helpful way to ensure satisfaction; addresses complaints or concerns.
- Responsible service of alcohol.
- Assists and supports the Food and Beverage Department as a whole based on business needs and staffing.
- Must be willing to work relief shifts in all Food and Beverage operations.
- Must be willing to work assigned shifts per availability. Adherence to scheduled shifts is mandatory.
- Must have full knowledge of beverage lists.
- Must have full knowledge of all menu items being served.
- Follows all outlet policies, procedures and service standards.
- Performs other duties as assigned.
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Mandatory Requirements:
- Must be at least 18 years of age.
- Must possess a high school diploma, G.E.D. or equivalent.
- Must complete Food Handler or ServSafe and Responsible Alcohol Service certification or have proof of current certification.
- Must be dependable, punctual, and available for on-call shifts including nights, weekends, and holidays.
- Must have ability to learn and operate point-of-sale system.
- Must possess a cooperative and friendly nature with excellent guest service skills.
- Must be able to communicate proficiently in English.
- Must be able to work in a fast-paced atmosphere.
- Must be able to pass a mandatory drug test.
- Must be able to obtain a valid gaming license.
- Must provide evidence of employment eligibility in the U.S.
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Preferred Requirements:
- One year experience as a Food Server with some experience in banquet service preferred.
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Physical Demands:
- Regularly required to stand and walk for extended periods (up to 8 hours per shift).
- Must be able to lift, carry, push, and pull up to 25 pounds and occasionally more with assistance.
- Frequent bending, stooping, kneeling, and reaching above shoulder level.
- Ability to balance trays and carry service items safely.
- Assist with setting up and breaking down tables, chairs, and other event equipment as needed.
- Must be able to work in a fast-paced environment and remain attentive to guest needs.
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Work Environment:
- Must be able to work in a non-smoke free environment.
- Exposure to variable temperatures depending on event location (indoor/outdoor).
- Must be able to work in a noisy environment.
- Must be able to work all shifts, weekends, holidays, and special events.
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