What are the responsibilities and job description for the Strategic Account Manager position at Black Label Services Inc?
Description
ABOUT US
Black Label Services (BLS) originally started in the Oil & Gas market, building a strong presence by providing full automation systems to well-site locations and becoming a competitive parts distributor. Within a few years, we emerged as a leader in well-site automation, and as we added talent to our roster, we expanded our market base beyond Oil & Gas providing superior turn-key solutions. Today, BLS continues to lead the oil and gas industry while also excelling in Renewable Natural Gas (RNG), biogas, and water treatment facility markets. We deliver exceptional solutions through innovative electrical engineering, UL508 panel fabrication, advanced SCADA programming, and custom power distribution systems. Our expertise in automation, controls, and power distribution ensures optimal performance, while our commitment to safety and quality sets us apart as a trusted partner. With a proven track record of success, we provide reliable, efficient, and sustainable systems that meet the unique demands of RNG and biogas facilities, driving the renewable energy industry forward.
POSITION SUMMARY
The Strategic Account Manager (SAM) – Energy & Infrastructure is responsible for owning, managing, and expanding relationships with a defined group of Tier-1 energy infrastructure customers, including large upstream, midstream, and industrial operators.
This role focuses on long-term account leadership rather than transactional selling with the goal of significantly growing the Black Label Services sales into the Midstream and Upstream markets. The Strategic Account Manager serves as the primary commercial interface between the customer and the company, coordinating internally across engineering, operations, service, and leadership to ensure consistent execution, profitable growth, and high customer satisfaction.
Requirements
ROLE AND RESPONSIBILITIES
Strategic Account Ownership
- Serve as the single point of accountability for assigned strategic accounts
- Build and maintain strong relationships with engineering, operations, procurement, maintenance, and executive stakeholders
- Develop deep understanding of customer assets, standards, and commercial structures
- Protect incumbent positions while expanding wallet share
Revenue Growth & Opportunity Development
- Identify and develop new sales opportunities
- Collaborate with engineering and operations on solution development
- Lead opportunities from concept through proposal, award, and execution
- Maintain accurate account forecasts and pipelines
- Achieve significant year-over-year sales growth
- Winning new strategic accounts
Account Planning & Strategy
- Develop and execute annual strategic account plans
- Identify growth opportunities across regions and assets
- Support pricing strategies aligned with margin objectives
Internal Coordination & Execution
- Act as voice of the customer internally
- Coordinate cross-functional teams for execution and delivery
- Resolve commercial or service issues
- Ensure compliance with MSAs and safety requirements
QUALIFICATIONS
Required:
- Proven success over multiple years in B2B sales and/or account management experience in energy or industrial markets
- Experience managing large, multi-site enterprise customers
- Understanding of midstream, pipeline, or industrial operations
- Ability to manage long sales cycles and complex buying processes
Preferred:
- Experience of managing sales into large midstream and/or upstream operators
- Background in engineered systems or industrial services
- Familiarity with MSAs and national account structures
SUCCESS METRICS
- Revenue growth within assigned accounts
- Margin performance aligned with company targets
- Customer satisfaction and retention
- Forecast accuracy
BENEFITS
Medical, Dental, and Vision Insurance
Life Insurance Fully Covered by the Company
Employee Assistance Programs (EAP)
Insurance for Accidents, Hospitalizations, and Critical Illness
401K with company match.
Accrued Paid Time Off (PTO)
Paid Holidays
EQUAL EMPLOYMENT OPPORTUNITY
Black Label Services is committed to creating a diverse, inclusive, and equitable environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, military or veteran status.
Candidates must successfully complete a pre-employment background check and drug screening.
Applications will be accepted until the position is filled.