What are the responsibilities and job description for the Central Security Manager position at Black Knight Security?
Vitalis Security, an affiliate of Black Knight Security, is accepting applications for a Central Security Manager!
Do you excel at security and communications technologies? Come join the Vitalis Security!
Vitalis Security combines intelligent video analytics, access control, environmental management, and monitored alarms into a single easy to use platform. We are currently seeking a highly skilled and motivated Central Security Manager to join our dynamic team.
Shift: rotating evening/overnight shifts (4pm-11pm; 11pm-8am).
What You Will Do:
- Lead, schedule and mentor a team of SOC analysts.
- Oversees daily SOC operations ensuring 24/7 monitoring coverage and adherence to response times.
- Develops, implements, and maintains policies, procedures, and escalation protocols.
- Conduct ongoing training, quality assurance reviews and performance evaluations for SOC staff.
- Monitor performance metrics and produce regular operational reports for senior leadership.
- Lead investigation of security incidents, ensuring thorough documentation, root cause analysis and timely resolution.
- Manage vendor and platform relationships relevant to monitoring and security operations.
- Develop and deliver customer analytic packages, providing clients with actionable insights into alarm activity, response trends, and system performance.
- Serve as a senior technical resource for customer escalation involving platform integrations, camera systems, and alarm monitoring.
- Diagnose and resolve technical issues across multiple platforms.
- Troubleshoot camera system connectivity, configuration, and video quality issues.
What We Offer:
- Competitive Salary
- Free parking
- Medical, Dental, and Vision insurance
- 401(k) Retirement Plan
- Paid time off (PTO) and Company paid holidays
What You Will Need:
- Bachelor's degree in a related field or equivalent work experience.
- Three years of experience in a Security Operations Center (SOC).
- Two years in a supervisory or managerial role.
- Demonstrated technical troubleshooting skills with alarm/video system integrations and IP camera systems.
- Excellent written and verbal communication skills.
What Would Be Nice To Have:
- Professional certifications such as CPP, CSSA, PSP, or relevant certification in security operations and surveillance are a plus.