Sales Operations Coordinator – Front Desk

Job Overview

Do You Enjoy Finishing the Day With Everything Checked Off Your List?

Black Hills Exteriors is looking for a highly organized, detail-oriented person to support our customers and sales team from the front desk at our Rapid City headquarters.

This is a fast-moving position for someone who enjoys staying busy, keeping information organized, helping people, and completing important tasks each day.

You will be the first person many customers speak with when they call or visit our office. You will also help make sure new leads are contacted, appointments are scheduled, customer information is accurate, and our sales team has the information it needs.

This is not a sales position, and you will not be expected to sell roofing or exterior services. Your job is to keep the front end of our sales process organized and moving.

What You Will Do

Your main responsibilities will include:

Answer incoming phone calls and greet customers and visitors at the front desk.
Check new lead forms, emails, website requests, voicemails, and the CRM throughout the day.
Contact new customers and schedule appointments for the appropriate salesperson.
Confirm appointments and communicate scheduling changes.
Enter customer information, appointment notes, and follow-up tasks into the CRM.
Make sure leads are assigned to the correct salesperson or location.
Keep customer and sales records accurate and complete.
Accept customer payments and provide receipts.
Help customers with basic questions and connect them with the correct team member.
Assist sales representatives with customer information, documents, appointment details, and CRM updates.
Follow up with sales staff when information or documentation is missing.
Help keep contracts, proposals, customer communications, and project records organized.
Prepare simple lead, appointment, and sales activity reports for management.
Alert the General Manager or Sales Manager when a lead, customer concern, or sales task needs attention.
Help with other front-office and sales-support tasks as needed.

Your Daily Priorities

Each morning, you will:

Review new lead forms, emails, voicemails, and CRM notifications.
Contact new leads and book appointments for the sales team.
Confirm that appointments are assigned correctly and include complete information.
Return customer calls and handle front-desk needs.
Update the CRM and follow up on missing sales information.

Throughout the day, you will continue monitoring incoming leads, calls, appointments, payments, and requests from the sales team.

What a Successful Day Looks Like

At the end of the day:

Every new lead has been reviewed and contacted.
Appointments have been scheduled with the correct salesperson.
Calls and voicemails have been returned or routed to the right person.
Customer payments have been entered and documented correctly.
CRM records are accurate and up to date.
Missing information has been requested.
Important customer or sales issues have been brought to the right manager.
You can leave knowing the day’s priorities were handled.

Who We Are Looking For

You may be a great fit if you:

Pay close attention to details.
Enjoy checklists, organization, and completing tasks.
Can handle phone calls, visitors, scheduling, and computer work without losing track of priorities.
Communicate clearly and professionally.
Are comfortable following up with people when information is missing.
Stay calm and helpful when the office gets busy.
Take ownership of your work and follow tasks through to completion.
Are dependable and ready to work from our Rapid City office each day.
Enjoy supporting a team and helping customers have a positive experience.

Preferred Experience

Previous experience in customer service, reception, office administration, scheduling, or sales support is preferred.
Experience using a CRM, scheduling system, or customer database is helpful.
Basic experience with email, Microsoft Office, data entry, and electronic payment processing is helpful.
Construction or home-services experience is a plus, but it is not required.
Training will be provided on our systems and processes.

About Black Hills Exteriors

Black Hills Exteriors is headquartered in Rapid City, South Dakota, and serves customers across six states. Our sales team works with homeowners and businesses on roofing and exterior improvement projects.

This position works directly with our General Manager and alongside our Sales Manager, sales team leads, and sales representatives. It plays an important part in helping our customers receive a quick response and keeping our sales operation organized.

Compensation and Benefits

Pay: $18 - $25 DOE
Schedule: Mon-Fri: 7:30 - 4:30
Benefits: Paid Health, dental, vision, retirement, paid time off, 401k
Work location: On-site at our Rapid City headquarters

How to Apply

Apply through Indeed and include your résumé. In your application, tell us why you enjoy detail-oriented work and what helps you stay organized during a busy day.

Black Hills Exteriors is an equal opportunity employer.

Benefits:

• 401(k)
• Dental insurance
• Paid time off
• Retirement plan

Work Location: In person

Salary : $18 - $25