What are the responsibilities and job description for the Client Services Representative position at Black Hills Aviation?
The Client Services Representative (CSR) is the first point of contact for clients arriving at Black Hills Aviation. This role is responsible for delivering a professional, welcoming experience and coordinating all ground-side services for crew and passengers. The CSR works closely with the ramp team, vendors, and management to ensure every client visit is handled with accuracy and care.
POSITION DETAILS
Location
Rapid City Regional Airport (KRAP) — Rapid City, SD
Employment Type
Full-Time and Part-Time positions available
Schedule
Core hours 0600–1800; shift rotation including weekends and holidays
Reports To
Operations Supervisor / General Manager
Compensation
Competitive — commensurate with experience (TBD)
Badging Required
SIDA/AOA badge required (background check and badging process completed upon hire)
KEY RESPONSIBILITIES
- Greet arriving clients promptly and professionally; serve as the primary face of Black Hills Aviation
- Coordinate aircraft parking and hangar requests in conjunction with ramp personnel
- Maintain the pilot lounge, crew amenities, and common areas — stock beverages, snacks, and supplies throughout the shift
- Coordinate hotel, ground transportation, and catering requests using approved vendor contacts
- Manage crew car check-out and check-in, including condition inspection and documentation
- Respond to client inquiries via phone, email, and text in a timely and professional manner
- Log all service requests and client interactions accurately; complete shift handoffs with outgoing documentation
- Support irregular operations — assist clients during weather delays, diversions, and unplanned needs
- Escalate issues to the Operations Supervisor or GM as required
REQUIRED QUALIFICATIONS
- High school diploma or equivalent
- Minimum 1 year of customer service experience in hospitality, aviation, or a client-facing environment
- Professional verbal and written communication skills
- Ability to work independently and manage multiple requests simultaneously
- Reliable, punctual, and detail-oriented
- Must be able to obtain and maintain a SIDA/AOA security badge
- Completion of all required company training and certifications upon hire
- Familiarity with general aviation aircraft types and terminology
- Experience with flight crew or charter client coordination
PHYSICAL REQUIREMENTS
- Ability to stand and walk for extended periods during a shift
- Occasional lifting up to 30 lbs (supply restocking, crew bags, etc.)
- Outdoor work may be required in varying weather conditions
Black Hills Aviation is an equal opportunity employer. We are committed to building a team that reflects the communities we serve. All qualified applicants will receive consideration regardless of race, color, religion, sex, national origin, age, disability, or veteran status.
#riddles