Continuous Quality Improvement Specialist

AGENCY OVERVIEW

Centers For Family Development, Inc. (CFDI) is a private, non-profit comprehensive family counseling agency that was originally established in 1978 as Black Family Development, Inc. (BFDI) by the Detroit Chapter of the National Association of Black Social Workers (DNABSW). By establishing BFDI as a family counseling agency, DABSW sought to promote and provide quality community-aligned social work services in Detroit. Since that time, BFDI has grown to accommodate the increasing demand for a variety of specialized family-focused counseling and services in the community.

CFDI’s programming includes early childhood resources and literacy development, a 3-tiered juvenile justice service array, mental health prevention and treatment, substance use disorder prevention and treatment, R.E.A.L Brothers supportive resources, school-based intervention, and trauma-informed care. Most importantly, our staff are heroes who strive to match passion for service with equal parts best practice to partner with families to achieve their goals.

Our organization is seeking a Full-time Continuous Quality Improvement Specialist (CQI Specialist) with the corresponding experience requirements:

GENERAL RESPONSIBILITIES

The CQI Specialist leads data-informed quality assurance activities that drive service excellence, compliance, and continuous improvement across all agency programs. This position ensures alignment with accreditation standards, contractual obligations, and organizational performance goals through systematic case reviews, data analysis, and collaboration with program leadership.

DUTIES AND RESPONSIBILITIES

• Conduct comprehensive case record and utilization reviews to evaluate service quality, compliance, and outcome achievement.
• Analyze audit findings and performance data to identify systemic trends and recommend targeted improvement strategies.
• Design, update, and implement quality process measures and audit tools consistent with accreditation (CARF) and funding requirements.
• Prepare concise, actionable CQI reports for internal leadership, accreditation bodies, and funders.
• Collaborate with program managers to develop and monitor quality improvement plans based on audit results and performance metrics.
• Support the development, implementation, and evaluation of the agency’s annual Continuous Quality Improvement (CQI) Plan.
• Facilitate or co-facilitate CQI meetings and communicate key findings to promote transparency and accountability.
• Partner with the CQI team to integrate consumer, staff, and vendor feedback into Plan–Do–Study–Act (PDSA) cycles.
• Review and analyze incident reports and sentinel events, supporting root cause analysis and corrective action tracking.
• Maintain a high level of current knowledge regarding behavioral health quality standards, Medicaid documentation, and accreditation criteria.
• Contribute to the development of data dashboards and digital systems to support real-time quality monitoring and decision-making.
• Other duties as assigned.

REQUIRED COMPETENCIES

• Analytical Thinking: Translates data into actionable quality insights.
• Collaboration: Builds productive partnerships to drive improvement.
• Results Orientation: Focuses on measurable performance outcomes.
• Communication: Clearly conveys findings and recommendations to varied audiences.
• Compliance & Ethics: Models accountability, transparency, and confidentiality.

QUALIFICATIONS

• Bachelor's degree in Human Services, Public Administration, Healthcare Management, or related field.
• Minimum three years’ experience in quality, compliance, or data analysis within human services, behavioral health, or healthcare.
• Demonstrated ability to collect, interpret, and synthesize quantitative and qualitative data to drive decision-making.
• Strong communication and facilitation skills; able to build collaborative relationships with program teams.
• Knowledge of accreditation standards (CARF, JCAHO, etc.) and regulatory requirements (Medicaid, state, and federal).
• Proficiency with Microsoft Office Suite, data visualization tools, and electronic health record (EHR) systems.