Database Administrator II

Job Description

SALARY RANGE $109,000 - $166,000/year.

DUTIES As a successful candidate for the Database Administrator II role, you will provide support for the implementation, troubleshooting, and maintenance of Information Technology (IT) systems, managing IT system infrastructure and related processes. You will support IT systems through day-to-day operations, monitoring, and problem resolution across client, server, storage, network devices, and mobile platforms. You will perform Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution, ensuring timely communication and escalation of issues to agency management and internal customers. You will assist in dispatching and resolving hardware-related problems while remaining engaged throughout the resolution process. Additionally, you will configure and manage UNIX and Windows operating systems, install and load operating system software, troubleshoot and maintain system integrity, and configure network components. You will also implement operating system enhancements to improve reliability and performance across supported environments.

Required Skills

SKILLS

• Provide support for the implementation, troubleshooting, and maintenance of IT systems
• Provide Tier 1 (Help Desk) problem identification, diagnosis, and resolution of problems
• Manage the daily activities of configuration and operation of IT systems
• Provide assistance to users in accessing and using IT systems
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems
• Provide support to IT systems, including day-to-day operations, monitoring, and problem resolution for all client/server/storage/network devices and mobile devices
• Provide support for the escalation and communication of status to agency management and internal customers
• Optimize system operations and resource utilization, and perform system capacity analysis and planning
• Provide in-depth experience in troubleshooting IT systems
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
• Provide support for the dispatch system and hardware problems, remaining involved throughout the resolution process
• Configure and manage UNIX and Windows (or other applicable) operating systems, install and load operating system software, troubleshoot, maintain system integrity, and configure network components while implementing system enhancements to improve reliability and performance

QUALIFICATIONS Ten (10) years of experience as a System Administrator (SA) in programs and contracts of similar scope, type, and complexity is required. A bachelor’s degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor’s degree.

Experience may include managing and performing integration, operations, and maintenance activities for enterprise IT systems and projects across multiple system domains with varying security classification levels and a diverse user base concurrently. Candidates must have demonstrated experience with SQL Server as a core requirement for this position.

CERTIFICATIONS & TECHNICAL PROFICIENCIES A CompTIA Security certification is required.

About Black Eagle Defense

Black Eagle Defense is a Maryland-based small business that provides Information Technology, Cybersecurity, and related Consulting Services to the private and public sectors. Our team is composed of highly trained professionals with a commitment to continued learning, versatility, and adaptability within the ever-evolving technological landscape.

We are proud to be an Equal Employment Opportunity and Affirmative Action employer.