What are the responsibilities and job description for the Customer Marketing and Advocacy Specialist position at Black Duck?
Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behavior. With a combination of industry-leading tools, services, and expertise, only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.
We’re looking for a highly organized and motivated Customer Marketing & Advocacy Specialist to support the execution of our growing customer marketing and advocacy programs. This role is critical to scaling how we engage, learn from, and activate our customers across the full lifecycle.
As part of the marketing team, you’ll work cross-functionally with Customer Success, Sales, and Demand Generation to bring customer stories to life, support advocacy initiatives, and ensure our programs run smoothly and effectively. You’ll play a key role in coordinating campaigns, managing logistics, and maintaining the systems and data that power our customer programs.
This is an excellent opportunity for someone early in their marketing career who is detail-oriented, collaborative, and excited to build experience in customer marketing and advocacy.
Why you’ll love this role
Do you enjoy working across a variety of marketing programs, from advocacy and content to campaigns and events? Do you thrive in a highly collaborative environment, partnering with teams like Customer Success, Sales, and Demand Gen? Are you excited by the idea of bringing real customer stories and experiences to life? Are you looking for an opportunity to grow your skills and build a career in customer marketing and advocacy?
If so, we’d love to hear from you.
We’re looking for a highly organized and motivated Customer Marketing & Advocacy Specialist to support the execution of our growing customer marketing and advocacy programs. This role is critical to scaling how we engage, learn from, and activate our customers across the full lifecycle.
As part of the marketing team, you’ll work cross-functionally with Customer Success, Sales, and Demand Generation to bring customer stories to life, support advocacy initiatives, and ensure our programs run smoothly and effectively. You’ll play a key role in coordinating campaigns, managing logistics, and maintaining the systems and data that power our customer programs.
This is an excellent opportunity for someone early in their marketing career who is detail-oriented, collaborative, and excited to build experience in customer marketing and advocacy.
What You’ll Do
Pay Range: $82,400 USD - $123,600 USD
Black Duck considers all applicants for employment without regard to race, color, religion, sex, gender preference, national origin, age, disability, or status as a Covered Veteran in accordance with federal law. In addition, Black Duck complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities. Black Duck also provides reasonable accommodation to individuals with a disability in accordance with applicable laws.
We’re looking for a highly organized and motivated Customer Marketing & Advocacy Specialist to support the execution of our growing customer marketing and advocacy programs. This role is critical to scaling how we engage, learn from, and activate our customers across the full lifecycle.
As part of the marketing team, you’ll work cross-functionally with Customer Success, Sales, and Demand Generation to bring customer stories to life, support advocacy initiatives, and ensure our programs run smoothly and effectively. You’ll play a key role in coordinating campaigns, managing logistics, and maintaining the systems and data that power our customer programs.
This is an excellent opportunity for someone early in their marketing career who is detail-oriented, collaborative, and excited to build experience in customer marketing and advocacy.
Why you’ll love this role
Do you enjoy working across a variety of marketing programs, from advocacy and content to campaigns and events? Do you thrive in a highly collaborative environment, partnering with teams like Customer Success, Sales, and Demand Gen? Are you excited by the idea of bringing real customer stories and experiences to life? Are you looking for an opportunity to grow your skills and build a career in customer marketing and advocacy?
If so, we’d love to hear from you.
We’re looking for a highly organized and motivated Customer Marketing & Advocacy Specialist to support the execution of our growing customer marketing and advocacy programs. This role is critical to scaling how we engage, learn from, and activate our customers across the full lifecycle.
As part of the marketing team, you’ll work cross-functionally with Customer Success, Sales, and Demand Generation to bring customer stories to life, support advocacy initiatives, and ensure our programs run smoothly and effectively. You’ll play a key role in coordinating campaigns, managing logistics, and maintaining the systems and data that power our customer programs.
This is an excellent opportunity for someone early in their marketing career who is detail-oriented, collaborative, and excited to build experience in customer marketing and advocacy.
What You’ll Do
- Support the execution of customer marketing and advocacy programs, including customer references, reviews, and testimonials
- Coordinate customer content development (case studies, quotes, and success stories), including scheduling, approvals, and asset management
- Assist with customer campaigns and communications, including newsletters and review site outreach
- Execute customer surveys (e.g., NPS, product feedback), including setup, distribution, and response tracking
- Support customer engagement activities such as events, speaker programs, and customer appreciation
- Maintain and update customer data across systems (e.g., CRM, advocacy platforms, survey tools)
- Track program activity and assist with reporting and basic insights
- Coordinate cross-functionally with marketing, customer success, and sales teams to support program execution
- 1–3 years of experience in marketing or a related field
- Strong organizational and project coordination skills
- Excellent written and verbal communication skills
- Detail-oriented with the ability to manage multiple tasks simultaneously
- Comfortable working with data and marketing tools (e.g., CRM, survey platforms)
- Self-motivated, collaborative, and eager to learn
Pay Range: $82,400 USD - $123,600 USD
Black Duck considers all applicants for employment without regard to race, color, religion, sex, gender preference, national origin, age, disability, or status as a Covered Veteran in accordance with federal law. In addition, Black Duck complies with applicable state and local laws prohibiting discrimination in employment in every jurisdiction in which it maintains facilities. Black Duck also provides reasonable accommodation to individuals with a disability in accordance with applicable laws.
Salary : $82,400 - $123,600