Specialty Sales Ops Rep

Specialty Sales Operations Representative

The Specialty Sales Operations Representative is a core operations role on the Dealer Services team, responsible for managing and maintaining Black Diamond Specialty retailer accounts in-house. This person owns the order book for their assigned territory and keeps it running smoothly, from order entry through delivery.

Working alongside the in-house and external sales teams, you’ll provide retailer customer service, sales support, technical product support, and problem resolution. You’ll build strong account relationships by being the dependable, knowledgeable point of contact who anticipates issues before they become problems and spots opportunities along the way.

What We Do

• Manage order books for your territory, including order timing, product availability, backorder management, and PO adjustments
• Monitor overall account performance and flag trends, risks, and opportunities to the sales team
• Resolve retailer questions and product issues quickly and thoroughly
• Partner cross-functionally with Accounts Receivable, the Distribution Center, Analytics, and other teams to keep orders and accounts on track

What Makes a Great Fit

• Solving problems independently and thinking critically about how to improve processes and outcomes in the territory
• Building trusting relationships with retailers through responsiveness, accuracy, and follow-through
• Being comfortable working in the details of order management while keeping the bigger picture of account health in view

Travel
This role includes occasional field work and travel to support tradeshows and make in-person account visits within the assigned territory.

Education

• Required: High school diploma or GED
• Preferred: 2-4 years of college coursework

Experience

• Required: 1-2 years of experience in retail or wholesale environments within the outdoor specialty industry, ideally in an account support, order management, or customer service capacity

Skills and Qualifications

• Strong written, verbal, and interpersonal communication skills, with the ability to work effectively with both internal teams and external accounts
• Working knowledge of outdoor specialty products and the retail/wholesale sales cycle
• Excellent organizational and time management skills, with the ability to prioritize multiple accounts and deadlines
• Detail-oriented, with a commitment to accuracy in order entry, account records, and reporting
• Proficient with computer systems and business software (CRM/ERP experience a plus)
• Professional, articulate, and able to represent the company’s brand with accounts and partners

Alternative Qualifications

• Hands-on product knowledge or additional relevant work experience may be considered in place of formal education

Black Diamond is and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Black Diamond Equipment HR representative.