Front Desk Supervisor

Black Desert Resort, located in the breathtaking landscape of Southern Utah, is an ultra-premium destination offering world-class golf, refined accommodations, fine dining, spa services, and personalized hospitality. The Front Office team plays a key role in shaping the guest experience by providing seamless check-ins, warm welcomes, and professional service throughout every guest stay.

Job Summary:

The Front Desk Supervisor at Black Desert Resort oversees daily front desk operations to ensure a smooth, efficient, and guest-focused experience. This position supervises front desk agents, supports training and development, and resolves guest issues with professionalism and care. Acting as a leader on the floor, the Front Desk Supervisor maintains high service standards, coordinates with other departments, and assists the Front Office Manager with administrative responsibilities.

Job Specifications:

Onsite: Black Desert Resort

Shift & Schedule Availability: Year-Round / Full-Time

Pay Rate: $21 – $24.50/hour. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Why Join Us:

• Comprehensive Benefits: Health insurance, 401K with company match, employee dining room, paid time off, and resort perks.
• Luxury Hospitality Environment: Contribute to a high-performing team in a world-class resort setting.
• Career Growth: Opportunities to advance into Front Office management, Rooms Division, or broader resort leadership roles.
  
  

Responsibilities

• Supervise daily operations at the front desk, ensuring efficient check-in, check-out, and guest service processes.
• Train, coach, and mentor front desk agents to uphold Black Desert Resort service standards.
• Act as the first point of escalation for guest issues, handling concerns with professionalism and care.
• Ensure accurate handling of reservations, room assignments, billing, and cashiering functions.
• Conduct pre-shift meetings to communicate goals, occupancy, special events, and VIP arrivals.
• Coordinate with Housekeeping, Engineering, Security, and other departments to fulfill guest needs.
• Monitor guest service scores and assist in implementing improvements.
• Assist with scheduling, labor management, and daily shift coverage.
• Audit front desk procedures for accuracy, compliance, and efficiency.
• Support the Front Office Manager with administrative tasks including training documentation and reporting.
• Serve as Manager-on-Duty (MOD) as assigned.
• Perform other duties as assigned.
  
  

Qualifications

• 2–3 years of experience in front desk or guest services, with at least 1 year in a supervisory role preferred.
• Strong knowledge of property management systems (PMS) and front office operations.
• Excellent interpersonal, communication, and conflict-resolution skills.
• Strong organizational and multitasking abilities in a fast-paced environment.
• Ability to lead a team while maintaining a hands-on, service-oriented approach.
• Must be able to work flexible hours, including evenings, weekends, and holidays.
• Previous luxury resort or hospitality experience strongly preferred.
  
  

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