What are the responsibilities and job description for the Doorman/Bellman position at Black Desert Resort?
About Us:
At Black Desert Resort, we value our employees and strive to create a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing.
We offer a range of employment benefits, including comprehensive health insurance, retirement plans, paid time off, and unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.
Ongoing training and development opportunities are available to help our team members build the skills and knowledge they need to advance their careers.
Job Summary
A Doorman/Bellman at Black Desert Resort is responsible for providing exceptional guest service by greeting guests warmly, assisting with luggage, and ensuring a seamless arrival and departure experience.
This role reports to the Front Office Manager or Guest Services Manager and plays a vital part in delivering outstanding customer experiences.
Why Join Us?
- Competitive Wages and Benefits: Comprehensive health insurance, retirement plans, employee dining room, paid time off, and unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.
- Dynamic Environment: Opportunity to work with an amazing team in a luxurious resort setting with diverse amenities.
- Career Growth: Opportunities for professional growth and advancement in the hospitality industry.
Responsibilities
- Greet guests warmly and provide assistance with luggage and other items upon arrival and departure.
- Escort guests to their rooms, providing information about the resort's amenities and services.
- Assist with the transportation of luggage to and from guest rooms in a prompt and courteous manner.
- Drive resort vehicles to transport guests to various locations within the resort or local area.
- Help maintain the cleanliness and order of the lobby, entrance, and surrounding areas.
- Provide information about local attractions, dining options, and transportation services.
- Coordinate with the front desk to ensure smooth and efficient check-in and check-out processes.
- Respond to guest requests and inquiries promptly and professionally.
Qualifications
- Previous experience in a similar role in a hospitality setting is preferred.
- Valid Utah driver's license and satisfactory driving record.
- Strong communication and interpersonal skills.
- Ability to work efficiently under pressure and handle multiple tasks.
- Friendly and approachable demeanor with a passion for providing excellent customer service.
- Strong organizational and multitasking abilities.
- Ability to handle the physical demands of the job, including standing for extended periods and lifting heavy items.
