What are the responsibilities and job description for the Lead Fiber Optic Technician position at Black Box Careers?
Lead Fiber Optic Technician– Albany, NY Region (Healthcare Facilities Support)
Summary
Lead Fiber Optic Technician is a senior‑level field technician responsible for delivering advanced infrastructure support across several medical facilities in the Albany, NY region. This role leads on‑site structured cabling, low‑voltage systems installation, maintenance, troubleshooting, and project execution while ensuring all work meets healthcare‑grade reliability, compliance, and quality standards. Lead Fiber Optic Technician serves as a technical lead for field teams and acts as a primary liaison between hospital stakeholders, project managers, and client operations.
Key Responsibilities
Leadership & Coordination
- Provide on‑site leadership to infrastructure technicians, subcontractors, and manpower resources while ensuring adherence to project schedules, safety compliance, and quality standards.
- Support the Operations Manager with team assessments, workload planning, and coordination of site‑specific requirements across multiple medical locations.
- Represent Client in customer meetings, communicating work progress, risks, and expectations clearly and professionally.
Infrastructure Installation & Maintenance
- Perform and lead installation, testing, service, and removal of structured cabling systems including Category 3/5/5e/6, fiber optic systems, coax, and other low‑voltage technologies.
- Install and maintain cable pathways, racks, cabinets, trays, conduits, and related communications infrastructure.
- Diagnose, troubleshoot, repair, and document issues involving cabling infrastructure, connectivity, and equipment performance.
Healthcare Environment Support
- Conduct work in compliance with medical facility requirements, including infection‑control protocols, restricted‑access areas, and patient‑safety standards.
- Minimize service disruption by coordinating tasks around clinical schedules and sensitive healthcare operations.
Project Execution & Documentation
- Assist in project planning, scope management, and material control to ensure timely completion of project milestones.
- Conduct site surveys and provide detailed documentation for engineering and project teams.
- Complete all required closeout packages including test results, as‑built drawings, photos, quality audits, and asset documentation.
Travel & Mobility
- Travel daily or as required between five regional medical facilities to provide service coverage, installation support, and emergency response when needed.
- Transport tools, equipment, and materials necessary to complete assigned work.
Required Education & Experience
- Associate degree, technical certification, or equivalent work experience in IT infrastructure, telecommunications, or low‑voltage systems.
- 6 years of progressive experience in infrastructure installation, structured cabling, field service, or site support roles.
Certifications & Technical Skills
- Preferred credentials: CNET CNCI, BICSI INST1, INSTC/INSTF, TECH, and manufacturer‑specific certifications.
- Advanced knowledge of BICSI, ANSI, EIA/TIA, NEC, and relevant federal, state, and local standards.
- Ability to install, terminate, and test a variety of low‑voltage cabling types including copper, coaxial, and fiber.
- Strong mechanical aptitude with ability to read and interpret blueprints, wiring diagrams, and technical documents.
- Ability to lift up to 50 lbs, climb ladders, and work at heights as required.
Competencies
- Technical Expertise & Analytical Thinking
- Customer Focus & Professional Communication
- Planning, Organization & Documentation
- Collaboration, Team Leadership & Reliability
- Adaptability in fast‑paced healthcare environments
- Safety and Risk Management