What are the responsibilities and job description for the Infrastructure Technician III position at Black Box Careers?
Infrastructure Technician III
As an Infrastructure Technician III, you are the technical expert and frontline leader who ensures that the data, voice, fiber, and low voltage systems powering world-class environments are installed with precision, quality, and unmatched professionalism. This is a senior level, hands-on role where your expertise in structured cabling, fiber optics, and ICT systems sets the standard for the entire team.
If you're a highly skilled technician who thrives on solving complex challenges, mentoring others, and delivering excellence in high stakes environments like data centers, enterprises, and advanced facilities—this is where your experience becomes impact.
Position Details
- Hourly position based upon experience & skill level
- Contract with possible contract extension or hire
- Standard work hours: Mon-Fri 7:00am-3:30pm (subject to change and requires flexibility for after hours and some weekends if project demands)
- Location: Onsite - Customer Site in New Albany, OH
- Openness to travel and support other sites within the U.S. as needed
What You’ll Do
Lead Advanced Structured Cabling & ICT Infrastructure Work
Install, service, upgrade, and decommission complex structured cabling systems, including Cat5e/Cat6/Cat6A, fiber optic systems, and low voltage technologies.
Execute high skill work such as fusion splicing high strand ribbon fiber, terminating and testing copper and fiber, and performing advanced troubleshooting.
Install and remove infrastructure components including racks, cable trays, cabinets, pathways, and network devices.
Be the Subject Matter Expert Onsite
Apply deep knowledge of TIA/BICSI standards, building codes, and life safety requirements.
Conduct Fluke DSX8000 testing, OTDR testing, inspection, documentation, and remediation.
Install servers, rack and stack equipment, patch panels, bonding, firestopping, and cable channeling.
Troubleshoot and support network devices; experience with Cisco routers is a strong plus.
Lead Teams & Set the Standard
Act as the first level of field leadership: ensuring Safety First, followed by Quality, then Production.
Mentor and guide Technicians I & II, leading by example in workmanship, professionalism, and customer service.
Coordinate workflows with team members to keep projects on schedule and compliant with scope.
Deliver an Outstanding Client Experience
Serve as a customer facing technical professional with exceptional communication and service skills.
Provide clear updates on project status, technical challenges, and resolutions.
Support emergency service requests, ensuring timely response and SLA compliance.
Ensure World-class Documentation & Project Execution
Maintain accurate electronic and written documentation for time, materials, testing results, and work progress.
Request tools, supplies, and materials to ensure readiness and jobsite efficiency.
Participate in required meetings, training, and workshops to maintain expertise and certifications.
Technical Skills That Make You Stand Out
Deep knowledge of TIA/BICSI standards and ICT best practices
Fiber fusion splicing (including high strand ribbon fiber)
Fiber & copper termination and testing (Fluke DSX8000, OTDR, VFL)
Patch panel installation, rack and stack, and network device mounting
Reading/creating port maps and technical documentation
Ability to use laptops/tablets with digital work software
Understanding of switching, routing, and low voltage signal flow
Knowledge of Cisco router installation and configuration (preferred)
Soft Skills That Elevate You
Positive “can do” attitude and strong team leadership mindset
Punctual, professional, and reliable
Exceptional client facing communication skills
Strong collaboration and conflict resolution abilities
High attention to detail and pride in workmanship
Ability to work independently with minimal supervision
What You Bring
Associate degree or technical certification or equivalent work experience
5 years installing, maintaining, and troubleshooting low voltage cabling systems
Proven ability to install, terminate, test, and certify copper and fiber systems
Experience with major manufacturers (Panduit, CommScope, Corning, Leviton, etc.) preferred
Understanding of NEC, ANSI, TIA, EIA, and BICSI standards
Ability to read blueprints and construction drawings
Valid driver’s license and clean driving record
BICSI Technician Certification highly desired
Supervisory Responsibility
Tech III is the first level of field leadership at Black Box.
Leads small teams, mentors junior techs, and ensures safe, quality focused execution.
Work Environment & Physical Demands
Primarily indoors, occasionally outdoors
Moderate noise typical of construction and data center settings
Regularly required to sit, kneel, stoop, climb, bend, reach, talk, hear
Frequently required to stand and walk for extended periods
Must be able to lift/move 50 lbs regularly and 25 lbs frequently
Must be able to work at heights and in tight/confined spaces
Reasonable accommodations available for qualified individuals
Required Tools
Snips, basic hand tools, steel/composite toe boots, VFL (preferred), cordless drill/impact, pliers, testers, punch tools, tape measure, level, flashlight/headlamp, and more.
This job description is designed to cover or contain a comprehensive listing of activities, duties, and responsibilities that are required of the employee; it is not meant to be all-inclusive for any one position. Job responsibilities and requirements are subject to change at any time due to business conditions or any other reason.
About Us:
Black Box Network Services is a leading technology solutions provider dedicated to helping customers design, deploy and manage their IT infrastructure. We deliver high-value products and services through our global presence and 3,000 team members.
What’s in it for You at Black Box Network Services?
Black Box provides challenging work that creates advancement opportunities within the organization for those demonstrating desire and aptitude through their achievements. We have no shortage of opportunities. If you are looking for a business that allows for individual reward and growth, we are the place for you!
Black Box does not discriminate against individuals on the basis of race, color, marital status, sex, sexual orientation, religion, national origin, age, disability, veteran status, genetic information, or any other protected status, and endorses those policies and practices which seek to recruit, hire, train and promote the most qualified persons into available jobs.