What are the responsibilities and job description for the Network Support Technician - Intermediate position at Black Bear Technology Solutions LLC?
Job Overview
Network Support Technician - Intermediate installs, maintains, and troubleshoots network and audiovisual cabling systems. They ensure optimal performance of cabling infrastructure, support network connectivity, and handle AV setups. This role requires a strong knowledge of PC/Network communications hardware/software in a multi-protocol environment, and the use of network management software. Responsibilities include cable management, performance monitoring, hardware/software troubleshooting, and collaboration with IT teams to support connectivity needs. MUST HAVE A SECRET CLEARANCE
Responsibilities
- Monitors and responds to technical control facility hardware and software problems utilizing hardware and software testing tools and techniques.
- Interface with contractor support service groups to ensure proper escalation during outages or period of degraded system performance.
- Assist with installation of terminals and associated hardware.
- Provide network server support.
- Requires strong knowledge of PC/Network communications hardware/software, in a multi-protocol environment, and network management software.
Requirements
- Experience: Minimum of 5 years in network or cabling support roles
- Education: Bachelor’s degree OR Technical School/associate's degree with an additional 2 years of experience
Certifications (Required):
- IAT II certification (Must meet DoD 8750 and 8140 compliance requirements)
- CompTIA Network CE
Pay: $70,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Tuition reimbursement
- Vision insurance
Security clearance:
- Secret (Preferred)
Work Location: In person
Salary : $70,000 - $80,000