What are the responsibilities and job description for the Assistant Manager position at Black Bear Diner?
Job Summary:
The Assistant Manager provides leadership and motivation to ensure that all managers and team members are guest-focused, team-focused, and community-connected. The Assistant Manager will exercise knowledge of restaurant operations, manage staff resources, provide counsel, develop and coach managers and improve sales, profits and operating standards.
As an Assistant Manager, your responsibilities will include, but are not limited to
• Oversees the human resource function in the restaurant ensuring recruitment, selection, orientation, training, scheduling and performance management functions meet or exceed company specified criteria.
• Ensures that all company specified training programs are being strictly adhered to including hourly, shift leader and manager training programs and alcohol awareness training.
• Provides performance feedback and recognition to all managers and team members on an ongoing and timely basis.
• Involved in all local store marketing efforts.
• Oversees and ensures the daily execution of the Mission Statement and Core Values.
• Complies with company policies, practices and procedures and communicates all changes to managers and team members.
• Establishes daily, weekly, monthly and quarterly sales goals/forecasts to meet and exceed budgeted expectations.
• Understands Profit and Loss Statements, coaches managers on how to attain agreed upon goals and creates action plans for opportunity areas.
Qualifications:
• 2 years of restaurant management experience in a quick service or casual dining environment.
• High school diploma or equivalent
• Experience with how to nurture, coach, mentor and hold team members accountable
• Capable to develop team member schedule and flex based on sales volume demands
• Able to resolve conflict with customers and team members
• Able to lift 50 pounds regularly
• Possess solid communication (verbal and written) and interpersonal skills
• Pass background check
• Sound decision making and problem-solving skills
• High level of initiative and ability to multitask
CRITICAL RELATIONSHIPS
• Reports to Restaurant Manager
• May be coached by District Manager and/or Senior District Manager