What are the responsibilities and job description for the Fleet Coordinator position at Black Anchor Fleet?
What You'll Do
- Serve as the primary point of contact for drivers via WhatsApp, phone, and text, resolving issues and escalating when necessary.
- Screen and onboard new drivers by verifying credentials, conducting vehicle inspections with photos, executing rental agreements, and collecting security deposits.
- Coordinate scheduled maintenance and repairs with GM service partners, manage vehicle breakdowns, and oversee our 4-hour reserve vehicle swap process.
- Monitor vehicle status, utilization, and rent collections using internal systems.
- Maintain accurate driver records, insurance documentation, and vehicle registrations to ensure compliance and audit readiness.
- Deliver a high level of customer service while balancing multiple priorities in a fast-paced environment.
What We're Looking For
- Fluent in both Spanish and English (spoken and written). Required.
- 2 years of experience in fleet operations, rideshare/TNC operations, car rental, dealership service, logistics, or a similar customer-facing operations role.
- Highly organized, detail-oriented, and able to remain calm under pressure while managing multiple tasks.
- Comfortable using technology and operations management software.
- Valid California driver's license with a clean driving record.
- Willing and able to drive full-size SUVs for vehicle swaps and customer handoffs.
- Availability to work on call.
Nice to Have
- Familiarity with the San Diego Uber Black driver community.
- Arabic or Farsi language skills.
- Experience with TCP regulations, DMV processes, or commercial auto insurance.
Salary : $24 - $28