What are the responsibilities and job description for the Administrative Assistant / Document Specialist position at BK Sterling Corporation?
Job Description
About Sterling
Founded in 1996, BK Sterling Corporation is a multinational brokerage firm specializing in quality nuts, dried fruits, seeds, and other food ingredients. We proudly serve clients across the globe and are recognized within the industry for our best-in-class service. We’re excited to add a Document Specialist to our team!
About You
You are a detail-oriented professional who thrives in a fast-paced environment and enjoys working with both customers and suppliers. As a key contributor to our customers’ approval programs, the Documentation Specialist ensures accurate, timely, and complete food safety documentation across all BK Sterling accounts.
In this role, you will act as the liaison between customers, suppliers, and our internal team—supporting vendor onboarding, reviewing and maintaining critical records, and helping suppliers meet customer program requirements. Success in this position requires strong independent judgment, exceptional organization, comfort navigating multiple systems, and a customer-service mindset.
Responsibilities
Founded in 1996, BK Sterling Corporation is a multinational brokerage firm specializing in quality nuts, dried fruits, seeds, and other food ingredients. We proudly serve clients across the globe and are recognized within the industry for our best-in-class service.
Founded in 1996, BK Sterling Corporation is a multinational brokerage firm specializing in quality nuts, dried fruits, seeds, and other food ingredients. We proudly serve clients across the globe and are recognized within the industry for our best-in-class service.
About Sterling
Founded in 1996, BK Sterling Corporation is a multinational brokerage firm specializing in quality nuts, dried fruits, seeds, and other food ingredients. We proudly serve clients across the globe and are recognized within the industry for our best-in-class service. We’re excited to add a Document Specialist to our team!
About You
You are a detail-oriented professional who thrives in a fast-paced environment and enjoys working with both customers and suppliers. As a key contributor to our customers’ approval programs, the Documentation Specialist ensures accurate, timely, and complete food safety documentation across all BK Sterling accounts.
In this role, you will act as the liaison between customers, suppliers, and our internal team—supporting vendor onboarding, reviewing and maintaining critical records, and helping suppliers meet customer program requirements. Success in this position requires strong independent judgment, exceptional organization, comfort navigating multiple systems, and a customer-service mindset.
Responsibilities
- Collect, review, and maintain documentation required for customer vendor approval programs in a timely manner.
- Guide suppliers through onboarding and ongoing document compliance.
- Communicate with customers, suppliers, and internal teams to resolve questions or gaps.
- Maintain organized records across multiple platforms and systems, including our internal system.
- Provide frontline customer support, including answering and directing inbound calls, and answering the door/accepting packages.
- Assist other team members with tasks as needed, ie. data entry, emailing client information, and uploading documentation.
- Proven ability to multitask, prioritize, and stay organized, even under pressure.
- Exceptional written and verbal communication skills; ability to collaborate within a small team.
- Highly detail-oriented, with strong time management skills and a focus on meeting deadlines.
- Self-starter. Resourceful and proactive when issues arise.
- Proficient with computers; experience with Microsoft Outlook, Word, and CRM systems is a plus.
- High school diploma or GED equivalent.
- 3–5 years of relevant experience, preferably customer support or food safety in a dynamic environment.
- This is a full-time, in-office position.
- BK Sterling offers a competitive compensation package with a base salary, health insurance, and access to a 401k program.
- BK Sterling is an Equal Opportunity Employer.
Founded in 1996, BK Sterling Corporation is a multinational brokerage firm specializing in quality nuts, dried fruits, seeds, and other food ingredients. We proudly serve clients across the globe and are recognized within the industry for our best-in-class service.
Founded in 1996, BK Sterling Corporation is a multinational brokerage firm specializing in quality nuts, dried fruits, seeds, and other food ingredients. We proudly serve clients across the globe and are recognized within the industry for our best-in-class service.