Technical Support Coordinator

ROLE SUMMARY: As a Technical Support Coordinator at BJU Press, the ideal candidate will play a supporting role on the Testing Services team by providing technical support for the Academy of Home Education and Testing Services. Your workday may include anything from interfacing with vendors to first line hardware support. In providing support, you will also gather and communicate requirements for system updates as well as learn and train the departments when updates or new software is implemented. In between these tasks, you will also assist with processing and repairing testing materials as they circulate through inventory.

About Bju Press & The Role

Vision: We want Christian education to be transformational in the lives of students as they grow in their faith and knowledge of our Savior, Jesus Christ.

Mission: We produce transformational products and services for Christian educators.

Brand Promise: We empower educators to prepare students to live in light of eternity.

About the Team: The Testing Services team seeks to support the mission of BJU Press by helping home school families and schools maintain compliance with state regulations by providing objective measurements of academic achievement to inform educators of student growth through standardized testing.

Role Summary: As a Technical Support Coordinator at BJU Press, the ideal candidate will play a supporting role on the Testing Services team by providing technical support for the Academy of Home Education and Testing Services. Your workday may include anything from interfacing with vendors to first line hardware support. In providing support, you will also gather and communicate requirements for system updates as well as learn and train the departments when updates or new software is implemented. In between these tasks, you will also assist with processing and repairing testing materials as they circulate through inventory.

Key Responsibilities

• Assist with ongoing support and IT development for Testing Services and AHE.
• Interface with IT support from scoring software vendors in Testing & Evaluation.
• Troubleshoot various IT/hardware issues within Testing Services and AHE
• Coordinate any IT updates provided by BJU IT and communicate with departments regarding transitions via updates.
• Interface with technical support staff in schools regarding the online testing option.
• Prepare test booklets for recirculation.
• Assist customers via phone.
  
  

Skills And Attributes Needed To Succeed In This Role

• Thorough understanding of BJU Press Testing systems, procedures, and IT needs
• eCommerce understanding and experience
• Strong computer aptitude
• Good written, verbal communication, and interpersonal skills
• Ability to communicate with IT tech support, vendors/suppliers, customers for tech support
• Understanding of and troubleshooting experience with Windows, macOS, iOS, Chrome OS
• Supportive of homeschooling
  
  

Required Qualifications

• Bachelor’s degree preferred
• 2 years of related experience
  
  

An applicant for a position in the Bob Jones University group — Bob Jones University, Bob Jones Academy or BJU Press — must be a born-again Christian who has a personal relationship with Jesus Christ. Each applicant must agree with and affirm the Bob Jones University creed, mission (see https://www.bju.edu/about/creed-mission.php) and core biblical doctrines regarding areas such as the Bible, the triune God, man and salvation, etc. Employees are expected to maintain a conservative lifestyle and support the group’s positions on issues such as beverage alcohol and addictive substances, creation, marriage and human sexuality and the sanctity of life, etc., (https://www.bju.edu/about/positions.php). Employees are to be active members of a local Bible-believing church which holds orthodox theology. Whether in the classroom, online, through student activities, or through the preparation of educational materials for Christian schools and homeschool families, applicants must be committed to providing students an excellent, world-class education from a biblical worldview that prepares them for a lifetime of service for Jesus Christ.

Required Education: Bachelors

Required Experience: 1-2 years related experience