What are the responsibilities and job description for the PRN Call Center Rep position at BJC HealthCare?
BJC needs you!
Join the Telecommunications department as a Call Center Rep at Christian Hospital! Learning and growing are a part of the normal workday in our department. Come join our team!
Schedule:
- Inbound Call Center
- PRN Schedule
- Every other weekend evenings (Saturday & Sunday 3:30p-11p) and filling in third shift as needed (11p - 7a)
- Non-Benefits Eligible
Come thrive with BJC HealthCare!
Overview
Christian Hospital has been serving St. Louis and the surrounding metro areas since 1903. U.S. News & World Report ranks Christian Hospital No. 5 in St. Louis for overall clinical excellence and No. 9 in Missouri, which puts us in the top 6% of all hospitals in the state!
The U.S. News adult methodology ranks clinical specialties and rates common care procedures and conditions. Christian was nationally ranked as “high performing” in the clinical specialty of geriatrics and in the following seven of 21 common procedures and conditions: heart attack, heart failure, kidney failure, diabetes, COPD, pneumonia and stroke. High performing in a specialty means we were in the top 10% nationally of all evaluated hospitals for that specialty or procedure and condition.
Northwest HealthCare, six miles west of Christian, offers 24- hour emergency care, the Sleep Disorders Center and a variety of outpatient diagnostic and imaging services.
The Telecommunications takes exceptional care of people by answering and directing calls for the Hospital.
Preferred Qualifications
Role Purpose
Responsible for providing call center services by assisting internal and external callers in a professional and courteous manner.
Responsibilities
- Answers and directs all inquiries from patients, visitors, physicians and staff to appropriate locations using an online database and printed directories.
- Answers incoming calls according to department guidelines.
- Provides paging service.
- Provides clerical duties, organizes and maintains records.
- Ensures customers receive exceptional service through consistent performance, answering, directing and paging according to the customers request.
Minimum Requirements
Education
- High School Diploma or GED
Experience
- <2 years
Supervisor Experience
- No Experience
Preferred Requirements
Experience
- 2-5 years
Benefits and Legal Statement
BJC Total Rewards
At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.
- Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
- Disability insurance* paid for by BJC
- Pension Plan*/403(b) Plan funded by BJC
- 401(k) plan with BJC match
- Tuition Assistance available on first day
- BJC Institute for Learning and Development
- Health Care and Dependent Care Flexible Spending Accounts
- Paid Time Off benefit combines vacation, sick days, holidays and personal time
- Adoption assistance
To learn more, go to www.bjctotalrewards.com/Benefits
*Not all benefits apply to all jobs
The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer