Lead Family Partner

St. Louis Children's Hospital is seeking a Family Care Partner that will be dedicated to ensuring that families receive the support and resources they need during their time at the hospital. 

This is a  crucial role in enhancing patient and family-centered care practices. Our responsibilities include:

- Providing direct support to families

- Assisting staff in communicating and implementing patient-centered care

- Facilitating access to resources within and outside the hospital

- Contributing to the Patient Family Centered Care Council

- Adapting to the organization's needs regarding patient and family-centered care

We are dedicated to ensuring that families receive the support and resources they need during their time at the hospital. 

PRN position, minimum 10 hours per week. 

St. Louis Children’s Hospital is dedicated to improving the health and lives of children. As one of the top-ranked children’s hospitals in the country, St. Louis Children’s provides care in more than 50 specialty areas through a dedicated team of physicians, nurses, staff and volunteers. Along with inpatient and outpatient medical care, the hospital offers education, wellness and injury-prevention programs to fulfill its mission to “do what’s right for kids.”

Providing comprehensive, high-quality care and serving as an advocate for children has been St. Louis Children’s commitment since its inception in 1879. Today, the hospital serves patients and families across a 300-mile service area, and has seen patients from all 50 states and more than 80 countries. 

St. Louis Children’s consistently ranks among America’s Best Children’s Hospitals by U.S.News & World Report in all surveyed categories. In 2021, St. Louis Children’s was one of eight children’s hospitals to rank in the top 25 of all 10 specialties. The hospital’s academic and physician partner, Washington University School of Medicine, is one of the top-ranked medical schools in the United States. Since 2005, St. Louis Children’s has been designated as a Magnet® hospital for nursing excellence from the American Nurses Credentialing Center® (ANCC).

Role Purpose

The Family Partner provides leadership and support, from the family perspective, in the educational and programmatic activities, practices and policies that promote and integrate patient family centered care throughout the organization. Provides coordinated education for families, staff, and volunteers about core values and behaviors of patient family-centered care. The Family Partner supports effective operations of PFCC programs including the Patient Family Centered Care Council (PFCCC), Family Mentors, Families as Actors in Clinical Simulation, and Family Centered Care Rounds development.

Responsibilities

• Act as liaison between requesting departments and program participants by parents/family members of a child who has received care by the hospital.
• Manage survey/feedback process for participants: follow up with participants as relevant; monitor and update program results on a monthly basis. Track statistics relevant to program and hours of program participants.
• Manage the new participant intake process: provide information to potential new advisors, assist with paperwork, and conduct training for new participants. Mentor new participants by providing shadowing opportunities and attending events with them until they demonstrate readiness to participate individually.
• Coordinate requests for program participation on a monthly basis; track events and responses.
• Manage the request process: field new requests, meet with potential new partners to assess opportunities, gauge roles, and determine how to best meet goals.

Minimum Requirements

Education

• High School Diploma or GED

Experience

• <2 years

Supervisor Experience

• No Experience

Preferred Requirements

Education

• Bachelor's Degree

BJC Total Rewards

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Pension Plan*/403(b) Plan funded by BJC
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

To learn more, go to www.bjctotalrewards.com/Benefits

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer