CRM Manager-Slate

Are you a visionary strategist with expert-level proficiency in Technolutions Slate? This hybrid role of Slate CRM Manager requires a leader who can architect a comprehensive constituent relationship strategy and execute it through hands-on administration of the Slate CRM platform. You will oversee the entire student lifecycle, from initial inquiry through enrollment, ensuring seamless, personalized, and data-driven interactions. Leveraging AI, you will enhance personalization and operational efficiency, serving as the institution's go-to expert for all things CRM.

Onsite position, Monday-Friday during normal business hours. 

With a legacy beginning in 1902, Goldfarb School of Nursing at Barnes-Jewish College has a strong tradition of educating health care professionals.

Goldfarb School of Nursing is located on the Washington University Medical Campus in St. Louis and is affiliated with Barnes-Jewish Hospital, with a second site at Missouri Baptist Medical Center. Goldfarb is a private nursing college that enrolls over 650 students in its baccalaureate, masters and doctoral degree programs. Goldfarb has nationally recognized educational facilities with state-of-the-art classrooms, lecture halls and sophisticated Clinical Simulation Institute labs with patient simulation manikins and exam rooms that provide high-tech, advanced nursing care experiences.

Goldfarb School of Nursing at Barnes-Jewish College is accredited by the Higher Learning Commission (HLC), the Commission on Collegiate Nursing Education (CCNE) and is approved by the Missouri State Board of Nursing and Higher Education Commission.

To learn more about Goldfarb School of Nursing at Barnes-Jewish College, visit BarnesJewishCollege.edu

Role Purpose

The Senior/Lead level analyst in Technology is skilled to lead multiple software configuration projects. This role will be working on management of CIs and maintaining coherence between CIs for specific configurations. Role will also work on auditing and controlling changes to a configuration and maintaining the integrity, coherence, and traceability of that configuration throughout the project, system and/or service life cycle adhering to established safety, security and quality standards. This role will also be reviewing the work performed by other team members and guides the junior resources in their work activities. This role will be prioritizing the incidents and provides solutions to complex issues. Stakeholder communication on issues, improvements, risks, etc. is also responsibility of this role.

Responsibilities

• Plans the capture and management of CIs. Controls scope of configuration management processes. Identifies, evaluates and manages the adoption of tools, techniques and processes for configuration management. Contributes to the development of configuration management strategies, policies and guidelines.
• Undertakes or supervises complex installations and de-installations of systems or components. Develops procedures and standards for installation and handover to maintain and improve the installation service. Ensures adherence to established safety and quality procedures.
• Prioritizes and diagnoses incidents. Investigates causes of incidents and seeks resolution. Escalates unresolved incidents. Facilitates recovery, following resolution of incidents. Contributes to testing and improving incident management procedures.
• Contributes to the design and implementation of a service catalogue. Enables automation of service requests and order fulfilment. Provides advice and guidance on the information to be included in the service catalogue.
• Deals with problems and issues, managing resolutions, corrective actions, lessons learned, and the collection and dissemination of relevant information. Collects and uses feedback from customers to measure the effectiveness.
• May be part of an after-hours on-call rotation.

Minimum Requirements

Education

• Bach Deg and/or Equivalent Exp

Experience

• 5-10 years

Preferred Requirements

Licenses & Certifications

• #LI-EW1

BJC Total Rewards

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

To learn more, go to our Benefits Summary.

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer