What are the responsibilities and job description for the Call Center - Intake Worker Day Shift position at BJC HealthCare?
- Shift information: Day Shift will be 8 AM – 4:30 PM, plus alternating weekends
- Types of clients: Taking calls at our Call Center so no clients seen in person, but the calls taken will vary from crisis support to providing resources to screening/setting callers up for an intake with our SDA (Same Day Access) Team
- Team dynamic: Our Call Center group is well-established. Current team members will be helping to train/onboard new hires.
- Required Skills: Experience with crisis support, independent worker, general knowledge about DMH programming is a bonus but not necessary
- Strong Technology skills – everything is on the computer so this person needs to be very skilled with Teams, Outlook, and will be learning our internal communication systems the EMR (electronic medical records) and our phone system); experience working with behavioral health clients is required
- Job responsibilities: Providing crisis support to callers in need/dispatching Mobile Crisis teams as needed, coordinating care for active clients that are calling in for support from their team members, screening individuals for BJC Behavioral Health services, providing community referrals as needed
Overview
BJC Behavioral Health is a community health center that provides and coordinates behavioral health services for more than 8,000 seriously mentally ill adults and seriously emotionally disturbed children in St. Louis City, St. Louis County, St. François, Iron and Washington counties. As an Administrative Agent of the Missouri Department of Mental Health (DMH), BJC Behavioral Health serves as a major point of entry for people eligible for mental health services funded by DMH and is responsible for serving as gatekeeper to the public mental health system.
Inform, outreach, screen for services, and successfully refer people to the appropriate services within the organization and larger community in a manner that is timely and respectful.
Preferred Qualifications
Role Purpose
Provide pre-admission screening for individuals seeking services and linkage to internal/external resources for clients admitted to the agency.
Responsibilities
Minimum Requirements
Education
Experience
Supervisor Experience
Preferred Requirements
Experience
Benefits and Legal Statement
BJC Total Rewards
At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.
- Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
- Disability insurance* paid for by BJC
- Annual 4% BJC Automatic Retirement Contribution
- 401(k) plan with BJC match
- Tuition Assistance available on first day
- BJC Institute for Learning and Development
- Health Care and Dependent Care Flexible Spending Accounts
- Paid Time Off benefit combines vacation, sick days, holidays and personal time
- Adoption assistance
To learn more, go to our Benefits Summary.
*Not all benefits apply to all jobs
The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer