What are the responsibilities and job description for the Assistant Nurse Manager - Call Center position at BJC HealthCare?

Additional Information About the Role

Come join our team as a full-time Assistant Nurse Manager with BJC Medical Group located in Creve Coeur, this is a rare opportunity to join a great team!

- Outpatient
- Hybrid - 2% on site, 80% WFH
- 40-Hours per week
- Day Shift
- Rotational Call - One full week- Monday-Monday (every 6-8 weeks)
- Benefit Eligible

Overview

BJC Medical Group is the multi-specialty physician-led organization of BJC HealthCare and includes over 600 doctors and advanced practice providers who are affiliated with top-ranked hospitals in the Midwest region.

Since 1994, BJC Medical Group has provided access to extraordinary care in over 145 locations and over 25 specialties in the greater St. Louis, mid-Missouri and southern Illinois areas. Our providers are nationally recognized for excellent patient satisfaction, quality health care, and improving the health and well-being of the communities we serve.

Preferred Qualifications

Role Purpose

Supports the operational functions of the department as related to: reporting, payroll, service recovery, staff communication, staff data collection and reporting, staff competencies and regulatory readiness compliance. Works collaboratively with other members of the leadership team to lead staff in clinical and service excellence.

Responsibilities

May participate in the development of departmental staffing, revenue and/or expense budgets and having direct responsibility for adhering to those goals. This includes responding to changes in the business which may affect the ability to achieve the budget goals.

Prepare, analyze and develop action plan(s). Seek to identify trends in patient outcomes related to audits, reporting, & compliance. Ensure proper documentation, communication, followup accordingly.

Perform service recovery related to physician and bed management issues; support investigation and resolution of operational issues as required

Ensure staff meet regulatory, unit and BJC competency requirements; determine corrective plan of action if competencies are not met; follow up to ensure compliance. Ensure year round readiness through audits; determine individual or unit corrective plan if audit discloses readiness issues; follow up to ensure compliance with corrective plan. Own environmental plan.

Review staff hours worked vs scheduled hours and determine appropriate disposition if variation exists. Perform and approval daily payroll updated. Reconcile time cards, bonus tracking and coding approval. Prepare, coordinate and execute all staff communications; prepare huddle agendas and lead meeting. Determine staffing needs; make nursing assignments as well as assign overtime. Recommend effective annual increases. Interview staff for open positions; evaluate and conduct performance reviews as assigned; draft and issue corrective actions/coaching; follow up regarding any disciplinary action to determine compliance.

Manages individual(s) including but not limited to: onboarding and hiring, training, workload management & performance evaluations, conducting professional development plans as needed. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.

Minimum Requirements

Education

Nursing Diploma/Associate's

- Nursing

Experience

2-5 years

Supervisor Experience

No Experience

Licenses & Certifications

Preferred Requirements

Education

Bachelor's Degree

- Nursing

Experience

5-10 years

Supervisor Experience

< 2 years

Benefits and Legal Statement

BJC Total Rewards

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
Disability insurance* paid for by BJC
Annual 4% BJC Automatic Retirement Contribution
401(k) plan with BJC match
Tuition Assistance available on first day
BJC Institute for Learning and Development
Health Care and Dependent Care Flexible Spending Accounts
Paid Time Off benefit combines vacation, sick days, holidays and personal time
Adoption assistance

To learn more, go to our Benefits Summary.

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer

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