What are the responsibilities and job description for the IT Support Specialist Engineer II position at BizTek People, Inc. | APA International Placement Consultants?
Title: IT Support Specialist/Engineer (II)
Duration: FTE – Direct Hire
Location: Bee Cave, TX
Job Description
The
IT Support Specialist/Engineer (II) is responsible for providing advanced
technical support and troubleshooting for IT systems, resolving complex
technical issues, and assisting in the maintenance of the organization's IT
infrastructure. This mid-level position involves handling escalated issues from
the support team, managing system configurations, and ensuring the smooth
operation of networks, servers, and software systems. The ideal candidate
should have solid experience in IT support, strong problem-solving skills, and
a deep understanding of network and system administration.
Responsibilities
- Advanced Technical Support:
Provide second-level support by addressing escalated technical issues that
the Tier I support team cannot resolve, including hardware, software, and
network-related problems.
- Troubleshooting: Diagnose and
resolve complex IT issues, such as server errors, system crashes,
application failures, and network disruptions. Collaborate with senior IT
staff for advanced troubleshooting when necessary.
- Data Knowledge and
Structuring: Have working knowledge of SQL, Python and other query
languages to support the organizations movement towards a data centric
approach to reporting.
- Infrastructure (SCADA)
Support: Assist in the maintenance, configuration, and monitoring of IT
infrastructure components, including servers, networks, storage systems,
and virtual environments.
- System Administration:
Perform system administration tasks such as user account management,
software updates, patch management, and security monitoring in Windows.
- Network Support: Support the
management and troubleshooting of LAN/WAN networks, firewalls, switches,
and VPNs. Assist in configuring and maintaining network security
protocols.
- Documentation &
Reporting: Create and maintain detailed technical documentation for
troubleshooting procedures, system configurations, and network diagrams.
Provide reports on recurring issues and system performance.
- Collaboration &
Escalation: Work closely with IT team members and other departments to
resolve technical problems, escalating critical issues to senior engineers
or external vendors when necessary.
- System Upgrades: Assist with
the planning and implementation of system upgrades and new
hardware/software installations, ensuring minimal disruption to business
operations.
- User Training: Provide
training and guidance to junior IT support staff and end users on advanced
technical processes and best practices.
- Other: Perform all other
duties as assigned.
Requirements
Requirements
- Preferred degree in Computer
Science, Information Systems, or related
- Minimum of 3 years of
experience of general systems administration
- Relevant Microsoft Azure or
365 certification(s)
- ITIL Foundations
Certification (or complete within 90 days of hire date)
- Sound troubleshooting skills
which include leveraging the OSI model
- Understanding of network
segmentation in a cloud environment
- Working knowledge of
PowerShell scripting
- Working knowledge of
Microsoft System Center products (SCCM, SCOM, SCOrch, SCSM)
- Have the frame of mind to
thrive in a matrix management environment, and the ability to meet strict
deadlines, prioritize & delegate
- Ability to multi-task and
manage internal and external customer expectations
- Effective written and verbal
communication skills, including technical documentation & report
writing
- Availability to participate
in an on-call rotation