What are the responsibilities and job description for the Customer Account Specialist position at BIZLINK INTERCONNECT TECHNOLOGY ( INDIA ) PRIVATE LIMITED?
Customer Support & Relationship Management: Deliver excellent customer support and maintain strong relationships with business customers. Serve as the primary point of contact, managing the end-to-end account lifecycle from initial RFQ and pricing submissions to order fulfillment and final delivery.
Order Lifecycle Execution: Utilize SAP to process daily business purchase orders, ensuring data accuracy and timeliness. Proactively manage order modifications, cancellations, and status updates throughout the production cycle.
Production & Delivery Coordination: Partner with Purchasing, Manufacturing, Production Control (PC), Quality Control (QC), and Engineering to monitor project milestones. Ensure material availability aligns with production schedules to meet customer Promise Dates.
Professional Communication: Provide concise, regular updates to customers regarding order status and potential delivery risks.
Use Google Workspace to maintain internal trackers and ensure alignment with the team.
Shipment & Logistics Oversight: Coordinate daily shipments and track logistics data to maintain high On-Time Delivery (OTD) levels.
Maintain detailed records of partial shipments and historical delivery data.
Issue Resolution & RMA Management: Lead the resolution of operational bottlenecks, such as inventory discrepancies or invoicing concerns. Facilitate the RMA process by coordinating returns, replacements, and reworks with the Quality and Finance teams.
Reporting & Data Analysis: Use Google Sheets to analyze relevant data and generate/distribute critical weekly reports. Ensure all stakeholders are kept aligned on account status, delivery risks, and revenue goals.
Experience: Bachelor’s degree or equivalent experience with a minimum of 3 years of professional experience in Inside Sales, customer service, account management, or supply chain (manufacturing background preferred).
Technical Skills: Strong Excel skills (data filtering, formulas, and reporting).
Proficiency in SAP for order processing and data management.
Proficiency in Google Workspace (Docs, Sheets, Slides).
Execution: Proven ability to manage multiple business accounts and priorities in a fast-paced environment while maintaining strict attention to detail.
Communication: Excellent professional communication skills with the ability to provide clear, action-oriented updates to both customers and internal departments.
Problem Solving: Demonstrated ability to work independently, take ownership of account health, and proactively resolve operational issues.
Salary.com Estimation for Customer Account Specialist in Fremont, CA
$44,107 to $56,451
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