What are the responsibilities and job description for the Customer Service Representative position at Bizerba North America?
Job Summary
We are seeking a detail-oriented and customer-focused Customer Service Representative to join our label manufacturing team. This role serves as the primary point of contact for customers, ensuring orders are processed accurately and efficiently while providing exceptional service throughout the order lifecycle. The ideal candidate will have strong communication skills, the ability to manage multiple priorities, and a commitment to delivering a positive customer experience.
Responsibilities
- Serve as the main point of contact for customers regarding orders, product inquiries, pricing, specifications, and delivery schedules.
- Process customer orders, order changes, and reorders accurately and in a timely manner.
- Coordinate with Sales, Production, Scheduling, Purchasing, Shipping, and Quality departments to ensure customer requirements are met.
- Monitor order status and proactively communicate updates, delays, or issues to customers.
- Respond promptly to customer inquiries via phone, email, and other communication channels.
- Resolve customer concerns and complaints professionally while identifying appropriate solutions.
- Maintain accurate customer records, order documentation, and communication logs.
- Review artwork approvals, specifications, and order details for accuracy before production.
- Assist customers with product recommendations and label requirements when appropriate.
- Support sales initiatives by identifying opportunities for additional products or services.
- Generate reports and provide administrative support as needed.
- Meet departmental performance metrics related to response times, order accuracy, and customer satisfaction.
Qualifications
- High school diploma or equivalent; associate's or bachelor's degree preferred.
- 2 years of customer service, order processing, or account management experience.
- Excellent verbal and written communication skills.
- Strong organizational and time management abilities.
- Ability to manage multiple projects and priorities in a fast-paced manufacturing environment.
- Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.
- Strong attention to detail and problem-solving skills.
Join us to be part of a lively team where your enthusiasm makes a difference! We value proactive individuals who thrive on delivering outstanding customer support while honing their administrative expertise in a supportive environment.
Preferred
- Experience in a manufacturing, printing, packaging, or label production environment.
- Knowledge of pressure-sensitive labels, shrink sleeves, flexible packaging, or related products.
- Experience using SAP or similar ERP systems for order entry, inventory management, and customer account maintenance.
- Understanding of production workflows, scheduling, and shipping processes within a manufacturing environment.
- Familiarity with customer portals, CRM systems, and electronic order management.
Skills & Competencies
- Customer-focused mindset
- Strong interpersonal and relationship-building skills
- Attention to detail and accuracy
- Ability to work independently and as part of a team
- Effective problem-solving and conflict-resolution skills
- Adaptability in a fast-paced environment
- Professional communication and follow-up
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Work Location: In person
Salary : $50,000 - $60,000