Software Support Team Member

Summary:

BIT Dealership Software is growing and needs a new Support Team Member to advise boat, RV and powersports dealers and marinas on the use of our business management and point of sale system. We are passionate about helping our customers manage and grow their businesses and are looking for someone who wants to grow with us. The ideal candidate is knowledgeable about business and retail processes and enjoys helping small businesses gain efficiency through systems and processes while working as part of a fun and collaborative team.

You will be responsible for:

• Customer Support: Help customers with our dealer management software, over the phone, email, and chat
• Administrative Tasks: Assist with administrative tasks, such as billing, loading price files, and documentation
• Software Guidance: Show customers how to use basic software functions
• Customer Interaction: Be polite, listen well, build rapport, manage customer expectations, and handle multiple tasks at once

You must have:

• Business Knowledge: Understand basic accounting and business operations of a retail store or dealership
• Communication Skills: Be excellent on the phone with customers and collaborative with support team members
• Problem-Solving: Define and solve problems using logic and creativity
• Technical Skills: Familiar with Microsoft Office and accounting software like QuickBooks
• Team Player: Experience working with and contributing to a team
• Continuous Learner: Commitment to continuous improvement through learning

And it would be a plus to have:

• Customer Relationship Management: Experience developing and maintaining customer relationships
• Software Support Background: Previous experience in software support

Benefits include:

• Eligible for company-paid health insurance
• Eligible for retirement benefits including company match
• Paid time off including personal days and holidays
• Competitive salary

About the company:
BIT Dealership Software, Inc. (www.bitdms.com) develops and markets online business management software to boat dealers, power sports dealers, golf cart dealers, RV dealers and marinas. The company’s applications provide tools to manage inventory, service, sales, slip/storage management, customer relationship management, lead management and accounting. BiT is a rapidly growing company with a lot of opportunities and challenges for motivated people who want to grow with us. If this sounds like a good fit, please forward your resume in PDF format.

Job Type: Full-time

Pay: $40,000.00 - $44,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Location:

• Knoxville, TN 37923 (Required)

Ability to Commute:

• Knoxville, TN 37923 (Required)

Ability to Relocate:

• Knoxville, TN 37923: Relocate before starting work (Required)

Work Location: In person

Salary : $40,000 - $44,000