What are the responsibilities and job description for the Facilities Assistant - Reception position at BISSELL Homecare, Inc.?
Overview
The Facilities Assistant (Reception) is responsible for greeting guests or callers with a positive upbeat attitude giving a good first impression and ensuring a good rapport with people to make them feel welcome and at ease. The Facilities Assistant (Reception) also provides office and clerical services in an efficient and effective manner primarily to Facilities and Security, while managing the front desk operations. Maintaining a reliable level of security (access control. Property removal, etc.) is a very important function of this position. All duties must be carried out and navigated with a high sense of professionalism. Registration of visitors for access control is essential.
Responsibilities
REQUIRED EXPERIENCE/EDUCATION
The Facilities Assistant (Reception) is responsible for greeting guests or callers with a positive upbeat attitude giving a good first impression and ensuring a good rapport with people to make them feel welcome and at ease. The Facilities Assistant (Reception) also provides office and clerical services in an efficient and effective manner primarily to Facilities and Security, while managing the front desk operations. Maintaining a reliable level of security (access control. Property removal, etc.) is a very important function of this position. All duties must be carried out and navigated with a high sense of professionalism. Registration of visitors for access control is essential.
Responsibilities
- Operates with professionalism, tact, and a positive personality when greeting the public and our associates in main office lobby, registering visitors, checking nature of call, directing them to proper company representatives and answering general questions.
- Assures services provided to visitors are in working order, including waiting area, lobby displays, welcome board, lobby telephone, etc.
- Assists visitors by giving directions to other area locations, calling transportation, providing phone service and other routine services.
- Operates phone, handling incoming calls and all outgoing calls not processed by automatic dial system. May keep records of special calls, as required.
- Operates public address call system to locate personnel not at their desks or make special announcements.
- Updates and maintains the direct inward dial list and phone guide monthly
- Updates and maintains the front desk manual and informational posters.
- Assists Facilities and Safety & Security, with projects, special assignments, and other requests as needed.
- Coordinates scheduling and the administration of information for programs such as maintaining, updating and managing Activity Sign Up on Intraclean, pets in the workplace and other programs as needed.
- Assists Facilities, Safety & Security, Chem Pack, and other departments with clerical duties, i.e. processing Purchase Orders, invoices, consumer rebate programs, keying warranties, etc.
- Assists with the seating assignments including name tag creation, and monthly audits.
- Coordinate and oversee all pet assessment appointments, ensuring timely scheduling and accurate documentation.
- Insures Property Removal Passes are signed and valid before forwarding to security.
- Maintains the front desk calendar.
- Plans and schedules coverage for the front desk.
- Trains back-up associates in all areas of the process.
- May be required to perform other duties as assigned.
REQUIRED EXPERIENCE/EDUCATION
- Degree minimum: HS education
- Experience level: 1-2 years in an office environment and clerical role
- Associates degree
- Proficient computer skills, including Outlook, Word and Excel
- Oracle experience or willingness to learn
- Solid communication skills
- Ability to manage multiple tasks simultaneously
- Excellent MS Word and Excel program skills
- Always maintain a professional image and approach
