What are the responsibilities and job description for the Extended Coverage Specialist position at Bison USA?
The Extended Coverage Specialist will work within all areas of our Operations Department, which includes Customer Service, Dispatch, and Planning in a particular US geographical region. This person will be a key player in building and maintaining relationships between drivers, customers, and other departments within the organization. This person must be well organized, be an excellent communicator, and be able to multitask on a variety of different transactional tasks.
- Thursday-Saturday with rotating Wednesday every other week: 6:00 PM - 6:00 AM (night shift)
Customer Service
- Act as a single point of contact between customer(s) and Bison USA - ensuring the customer's needs are properly understood and served.
- Have effective communication to ensure quality of order entry and appointment making, relationship establishment and development, issue resolution and business level monitoring.
- Accountable for accuracy of order entry/order acceptance, tracing, and appointment booking. This includes ensuring all shipping and delivery appointments are secured and updated in the system within the prescribed lead time.
Fleet Manager
Execute the day-to-day activity of their assigned driver fleet including but not limited to:
- Reading and managing all messages as they pertain to the driver, equipment, and loads.
- Track, plan, and manage home time events
- Ensure the system reflects an accurate portrayal of events and times
- Provide driver routing as required o Maintain accurate ETA/PTA
- Ensure day to day activity of fleet is confirmed and complete by end of day
Regional Planner
- Book freight and communicate with customers.
- Evaluate trucks and loads to "put together the puzzle" balancing drivers' availability/needs/home time with commitments to customers and work with dispatchers to ensure drivers have loads.
What Will You Need to Succeed?
- High school diploma or equivalent.
- Superior Data Entry Skills.
- A willingness to learn and grow in the logistics industry.
- Well organized, excellent communicator, and have a keen sense of timeliness.
- Analytical and critical thinking skills.
- Demonstrate customer service experience.
- Experience in transportation is preferred.