Experiences and Adventures Manager

Company Description

Settled more than 150 years ago by Bishop Jean Baptiste Lamy, this iconic Santa Fe landmark is steeped in history and has undergone a sensitive restoration to preserve its distinctive Southwestern heritage for the next generation. Guests can explore our vibrant culture of discovery and expression through nature-driven adventures, visual arts, ancient healing arts, culinary arts, and the art of gathering.

Job Description

Join the Experiences team as a full-time Experiences and Adventures Manager. This role is responsible for the oversight and success of various complimentary and paid guest experiences at Bishop's Lodge Resort. The Experiences and Adventures Manager will play a key role in daily operations, lead a team of, and be cross-trained to assist in every department and aspect of the hotel. This is a wonderful opportunity for a curious, organized and active person to join the exciting world of hospitality and experiences.

Job Description:

• Programming/Events/Experiences/Holidays/Group with direction from ADOE
• Ensuring setup and execution is in line with the SOP and consistent
• Managing day to day operations and movement of Activity attendant team
• Managing setup hosting one-off events (ex. Easter egg hunt)
• Audit adventure activities to ensure high quality and one of a kind experience
• Managing enchantments as directed by Area Director of Experiences
• Weekly Programming Calendar
• Executing scheduled programs with Adventure Coordinator team
• Ensuring necessary venue usage and set up for scheduled programs
• Scheduling Adventure Coordinator team as needed for weekly coverage
• Management of WAY platform for current and new sessions
• Maintain a robust and consistent weekly calendar in partnership with ADOE
• Experiences OS&E
• Purchasing, organizing, managing inventory and storage of needed supplies
• Maintain experience venues addressing and following up on maintenance & repair issues, organization of storage areas with attendant team
• Local partners/vendors
• Relationship management and invoices
• Cross checking billing & charges accuracy
• Addressing needs related to venue, bookings and supplies
• Elevating experiences and maintaining brand standards
• Sourcing and researching new partners and vendors
• System Organization, Communications and Training
• Updating special collateral and calendars as directed by ADOE
• Joining morning and department rallies to share updates on upcoming programming, new experiences etc
• Documenting correct setups, including building SOPs, distributing to team, and maintaining consistency
• Coordinating internal documents and assisting in distributing them to property teams
• Experiences training with necessary hotel teams
• Guest Journey
• Supporting implementation and SOP training of amenities- welcome, departure, turndown and notable guest programs.
• Supporting creative projects and brand integrity throughout the property in partnership with ADOE
  

Qualifications

• Minimum of 2 years of work experience in the hospitality industry to include hotels and resorts, restaurants and wineries.
• Deep knowledge of outdoor adventure activities: hiking, horseback riding, fly fishing
• Event production, Event operations and/or Food & Beverage operations experience is encouraged.
• A willingness to follow procedure, complete tasks in a timely, accurate, and efficient manner, maintain proper attendance, and comply with company policies
• Adaptability, strong organization and time management skills
• A passion for visual excellence and consistency
• Clear and strong communication, working with all departments of the hotel
• Detail oriented with a desire to present all activities and gifts at the highest standard
• Independent worker who can be a leader and assistant to the experiences team
• Have a positive demeanor and a sense of adventure who regularly enjoys outdoor, wellness, culinary and design-related activities
  
  

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Our mission is to be the best-loved operator of one-of-a-kind luxury properties and experiences. Auberge is a family of intimate, one-of-kind hotels and resorts that define an approachable style of luxury in both product and service that resonates with the curious modern traveller. Passionately local, experience-led, romantic, and stylish, these hotels hum with a vibrancy that is both refined and relevant.

Juniper Bishops Employment LLC is an Equal Opportunity Employer, M/F/D/V. Juniper Bishops Employment LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Juniper Bishops Employment LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.