Groomer

You are responsible for performing the full range of grooming services for clients with very little supervision and support from a Senior Groomer. You are responsible for ensuring that all services are completed in a high quality, consistent, and safe manner and that all client instructions are closely followed. You are also responsible for supervising and developing any Bathers in your grooming room(s) and maintaining the grooming room in good working order.

Key Responsibilities:

• Providing high-quality grooming services with little supervision
• Communicating directly with clients before appointments to learn specific instructions
• Communicating directly with clients after all services to gain feedback
• Communicating all issues with clients and Supervisors that could affect the care, health, and behavior of the dog
• Documenting notes in our computer system
• Supervising and developing Bathers
• Maintaining the cleanliness of the grooming room
• Maintaining the operation of the grooming equipment
• Ensuring that equipment is clean and in good working order

Other Expectations:

• Prices for all services will be determined by Biscuits & Bath
• On occasion, you will be expected to perform services at discounted rates or at complimentary
• You are expected to perform complimentary touchups and redo’s as necessary to ensure complete client satisfaction
• You are expected to do only haircuts unless there is not a Bather, Apprentice Groomer, or Assistant Groomer available

Promotion to Senior Groomer: it is expected that approximately 75% of Groomers will be promoted to Senior Groomer after 9 – 18 months.

Supplies and Equipment: you are responsible for providing all of the equipment necessary to perform your job at your sole expense (e.g. scissors, clippers, brushes, etc.). Biscuits & Bath will provide tables, dryers, cages, and shampoos.

Performance Metrics:

• Quality of your grooming work
• The rate at which you learn how to groom
• Frequency of client communications
• Number of incidents
• Customer loyalty
• Cleanliness of the grooming room

Groomer

1. A reputable brand that commands premium pricing and generous tipping
2. A large client base supports regular business
3. Support functions (booking, billing, etc.) handled by others – more time for grooming

• High School diploma or GED.
• Minimum of three years of grooming experience.
• Knowledge of Biscuits & Bath and a genuine interest in the well-being of dogs.
• Experience grooming dogs of all breeds, sizes, and ages.
• Ability to learn and adhere to the company’s standards and procedures.
• Excellent interpersonal and communication (both verbal and written) skills.
• Ability to juggle a variety of responsibilities, while balancing competing deadlines in a fast-paced environment.
• The high degree of independent decision-making and problem-solving capability.
• Ability to follow instructions.
• Strong attention to detail.
• Excellent time management and organizational skills.
• Ability to withstand prolonged exposure to water and soaps
• Must be physically fit to lift dogs 50 lbs, stand for extended periods of time and perform the requirements of the job.
• Ability to work a varied schedule including days, evenings, weekends, and holidays.

Salary:

• 40% commission on haircuts and tips & tails (net of credit card fees)
• 25% commission on baths and brush-outs (net of credit card fees)