What are the responsibilities and job description for the General Manager position at BISCUITS & BATH COMPANIES?
You will run a location and lead the process of 1) building a complete and competent team; 2) developing meaningful needs-based relationships with clients, and 3) delivering operational excellence to all clients.
Responsibilities:
- Team Building
- Recruiting, training, and developing associates
- Workforce planning regarding skill development and cross-training
- Managing associate performance for the long term
- Building a winning culture consistent with company values
- Client Relationship Development
- Understanding clients wants and needs and delivering services that meet those needs
- Ensuring that we are making responsible promises to clients
- Addressing and problem-solving client concerns in real-time
- Promoting and marketing the business and additional services to clients
- Operational Excellence
- Ensuring that we are keeping all of our promises to clients
- Ensuring all services exceed client expectations
- Maintaining the facility and equipment in working order
- Ensuring compliance with governing laws and regulations
Performance Metrics:
- Revenue
- Number of Strategic Clients
- Net Promoter Score
Manager
- Training and Development - our Biscuits & Bath University® means our leaders are always learning and developing their skills
- Develop a career – long term opportunities for advancement
- Leadership Pipeline
- Independence (we don’t micro-manage)
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Bachelor’s degree or equivalent combination of training and experience
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Ten years of management experience
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A passion for service and love of dogs
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A high level of self-awareness and willingness to change
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A demonstrated ability to work effectively as part of a team
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Excellent verbal and written communications skills
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The ability to plan at least twelve months in advance
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An ability to multi-task
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High level of attention to detail
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Proficiency in Microsoft Office Suite and Internet savvy