What are the responsibilities and job description for the Medical- Front Office & Billing Specialist position at BirthCare & Women's Health LTD?
Benefits:
- Paid time off
- Training & development
Benefits/Perks
- Competitive Compensation
- Great Work Environment
- Career Advancement Opportunities
About Us
BirthCare & Women’s Health is a freestanding birth center offering home and birth center services with a focus on safety, education, and family-centered midwifery care. We serve women and families from adolescence through menopause and are deeply committed to health equity and community-based wellness.
Job Summary
We are seeking a highly organized, compassionate, and detail-oriented Front Office Administrative who will also handle billing responsibilities. This position is essential to ensuring smooth day-to-day operations at our front desk while supporting accurate and timely insurance and patient billing processes.
Responsibilities
Front Office Administration:
- Greet patients warmly and create a welcoming environment.
- Manage phone calls, emails, voicemails, and appointment scheduling.
- Check patients in and out, verify insurance, collect co-pays, and confirm appointments.
- Maintain patient records, intake forms, and secure document handling in compliance with HIPAA.
- Coordinate communications between patients, midwives, and administrative staff.
- Monitor and restock front office supplies as needed.
- Handle incoming/outgoing mail and package deliveries.
Billing Duties:
- Prepare and submit medical claims to insurance companies accurately and in a timely manner.
- Verify insurance coverage and obtain pre-authorizations or referrals when required.
- Follow up on unpaid claims, denials, and patient billing issues.
- Generate patient statements and handle billing inquiries professionally.
- Reconcile patient accounts and process payments via various methods.
- Maintain up-to-date knowledge of insurance regulations and billing codes (ICD-10, CPT).
- Work closely with the midwives and clinical staff to ensure accurate coding and documentation.
- Assure that initial contact information is completed in MacPractice when potential clients inquire and/or sign up for BirthCare Beginnings: Info and Tour Session
- Assist with negotiation of contracts with insurance companies
- Assure proper computer maintenance and functioning of the network
- Assist with Birth Center quality improvement program as necessary
Qualifications
- Minimum 2 years of experience in a healthcare administrative and/or billing role. Associate degree or documented completion of medical office management program
- Experience with medical billing software (e.g., Kareo, AthenaHealth, or similar) and electronic health records (EHR).
- Familiarity with women’s health, midwifery, or OB/GYN settings is a strong plus. Out of hospital birthing
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Strong understanding of insurance processes, coding (ICD-10/CPT), and HIPAA compliance. - Strong attention to details, Good organizational skills
- Strong problem-solving capability
How to Apply:
To apply, please submit your resume and a brief cover letter detailing your relevant experience and interest in the role to hr@birthcare.org. Please do not call, apply here or to the information included.
Salary : $18 - $25