Service Captain

Service Captain

Job Knowledge, Core Competencies and Expectations

• Able to work flexible schedule that includes weekends, holidays and split shifts.
• Must have good communications skills and a dynamic, outgoing personality.
• Good organizational and follow-through skills.
• Ability to demonstrate proper fine dining service.
• Knowledge of kitchen and equipment.

Job Summary

Service Captain is a senior hospitality role responsible for overseeing the front-of-house dining experience in the restaurant of our private club. They ensure smooth service, maintain high standards, and lead their team to deliver exceptional guest satisfaction.

Job Tasks/Duties

• Guest Service & Seating: Greet and welcome guests, assist with reservations, and seat them promptly while ensuring service is delivered within set timeframes 
• Team Leadership: Supervise servers, bussers, and other staff; train and mentor new employees; and maintain a positive, inclusive work environment 
• Service Quality Control: Monitor the quality of food, beverages, and service; ensure adherence to health and safety standards; and maintain a clean, organized dining area 
• Inventory & Supplies: Manage stock of food, beverages, and supplies to ensure availability and cost control 
• Customer Relations: Handle and resolve guest complaints professionally; anticipate needs and react tactfully 
• Operational Support: Assist with table setup, clearing, and cleanup; coordinate staff schedules; and prepare menus or specials 

Required Skills & Traits

• Leadership & Communication: Strong collaborative leadership, effective communication, and the ability to take charge 
• Customer Service Excellence: Calmness under pressure, social savvy, and the ability to understand and address guest needs 
• Knowledge of Menu & Offerings: Deep familiarity with the restaurant’s menu, wine list, and service standards 
• Organizational Skills: Conscientiousness, multitasking ability, and attention to detail traitforward.psycholate.com.
• Positive Attitude: Radiant positivity and optimism to create a welcoming atmosphere TraitForward 1.

Under general supervision, coordinates and supervises catered events based on client specifications and documented in the Banquet Event Order.

• Works with Food and Beverage Managers and Event Managers to coordinate personnel requirements for private functions.
• Supervises and directs dining staff during all phases.
• Effectively and regularly communicates expectations and service goals to staff.
• Assists in the creation and implementation of employee incentives and morale-boosting programs.
• Assists in the development and execution of short- and long-term department goals.
• Coordinates food service between kitchen and dining service staff.
• Inspects all linens daily for proper appearance.
• Assists with inventory of all banquet service ware, equipment and supplies to meet required needs.
• Enforces established club rules, regulations and policies.
• Prepares and reviews table diagrams, guest tables and set-up needs for special functions.
• Participates in or conducts pre-function meeting with servers to ensure smooth, efficient service; assigns server stations and coordinates the timing of courses.
• Ensures that all banquet staff are well-groomed and in proper uniform.
• Assists with training, supervising, scheduling and evaluating of banquet service staff.
• Assures the neatness, cleanliness and safety of all dining areas.
• Interacts with banquet host or hostess to assure all needs are being met.
• May serve “VIP” guests.
• Assures that state and local laws and the club’s policies and procedures for the service of alcoholic beverages are consistently followed.
• Analyzes accurately situations requiring solutions and adopts an effective plan of action.
• Notifies management of member and guest complaints.
• Ensures that all appropriate charges are billed correctly to each event and forwarded to the Accounting Department.
• Attends Department meetings and confers with management to identify, plan and develop methods and procedures to obtain greater efficiency.

License and Special Requirements

• Food safety certification.
• Alcohol beverage certification.

Equal Opportunity Employer

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other status protected under federal, state, or local laws (including California's Fair Employment and Housing Act - FEHA).

Salary : $17