Director of Gaming Operations

Job Overview:

The Director of Gaming Operations directs the Game Operations and Game Performance Departments including MICS/TICS compliance, financial planning and achievement of financial objectives, service tracking and service goals, executive management presentations and interactions, employee motivation and leadership, and product mix management.

Purpose:

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System:

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities:

• Responsible for all aspects of the on-going operations of the gaming floor
• Responsible for the integrity of:
• End-user data in game related systems, databases and reports
• Proper performance of gaming devices from financial, service and “uptime” attributes
• Develops the “Games” department business targets and executes the associated business plans so Wind Creek Hospitality can achieve its revenue, profitability, product mix and guest service strategies
• Develops and supports a culture and environment that delivers a feeling of belonging and importance for each gaming customer
• Maintains compliance and corrects deficiencies for MICS, TICS and other regulatory procedures or internal controls
• Role-models, coaches and develops employees using consistent, approachable demeanor with clearly documented goals and accountability for all employees
• Creates a culture of fun and empowerment for Games employees including recognizing and rewarding employees
• Improves the effectiveness and efficiency of department operations through continuous assessment and adjustment of strategies, plans, and work processes
• Continuously improves the casino layout and game mix to maximize guest satisfaction, guest comfort and revenue
• Adheres to casino service delivery through WCH Gaming Department processes and standards that include: setting goals and accountability, improving processes, improving employee performance as measured by customer service feedback scores, STM metrics, labor management and other measures as applicable
• Establishes written quarterly business objectives for direct reports and the Games department, communicates these objectives and results regularly to all property management and Games Department employees; Helps subordinates formulate plans to meet objectives, and creates accountability and responsibility for meeting objectives
• Other duties and responsibilities as assigned

Job Requirements: (please ensure you meet the listed requirements prior to applying)

• High School diploma or GED– required
• Bachelor’s Degree in Related Field AND three (3) years’ experience in a Management position– required
• OR Seven (7) years’ experience in a Management position– required
• OR Five (5) years’ experience in a Management position with Wind Creek Hospitality– required
• Three (3) years in developing and executing business plans and budgets for business units with $50M in GGR, expenses or capital expenditures– required
• Three (3) years of direct management experience as a Games Department manager or above– required
• Experience dealing directly with gaming regulations (MICS and Technical Standards) and technical standards– required
• Experience or demonstrated ability in building and presenting business plans or business analysis using Microsoft Excel, PowerPoint, Word or similar software tools– required
• Proven success with making sound, mature business decisions– required
• Knowledge of NIGC gaming regulations (MICS and Technical Standards for Class II Gaming Devices)– required
• Test and/or presentation may be administered
• Must have a valid and current State Driver’s License and an insurable driving record for purposes of driving company vehicles as required
• Willing and able to travel and participate in training as recommended or required
• Must have the ability to obtain and maintain any applicable license as a requirement for this position
• Work schedule is Tuesday-Saturday including alternating Friday or Saturday night shifts and willing to work odd and irregular hours including nights, weekends, and holidays
• Willing and able to work in a smoke/secondary smoke environment

Pay: From $85,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Work Location: In person

Salary : $85,000