What are the responsibilities and job description for the Front Desk Receptionist position at Birmingham Jefferson County Transit Authority?
OVERVIEW
The front desk receptionist serves as the first point of contact for all visitors, guests, and employees, representing the organization with professionalism, poise, and exceptional customer service. This highly visible role is responsible for creating a welcoming and professional front office environment while managing a variety of administrative and executive-level support tasks. The receptionist is expected to maintain polished demeanor, exercise sound judgment, and handle sensitive information with discretion. As the face of the organization, this position plays a critical role in creating a positive first impression and ensuring seamless communication and operations at the front desk.
DUTIES
- Professional appearance, reliable, punctual, and committed to quality service.
- Advanced knowledge of the operation of a multi-line telephone system.
- Strong interpersonal and customer service skills.
- Proficiency with Microsoft Office Suite (word, excel, Outlook, Teams)
- Schedule appointments, coordinate meeting room usage, and assist with preparation.
- Collaborate with other departments to ensure smooth communication and workflow.
- Ability to handle confidential information with discretion
- Provide administrative support such as filing, data entry, and document preparation.
- Monitor and maintain inventory breakroom supplies.
- Excellent organizational and multitasking abilities.
- Ability to remain calm and professional in a fast-paced environment.
- Other duties as assigned.
EXPERIENCE
- Prior office experience or administrative support roles demonstrating strong organizational skills and professionalism
- Proficiency in computer literacy including Microsoft Office Suite (Word, Excel, Outlook), Google Workspace (Gmail, Calendar), and basic technical proficiency with office equipment
- Experience with multi-line phone systems and phone etiquette to handle high call volumes effectively
- Bilingual abilities are highly desirable to assist diverse client needs
- Familiarity with data entry, filing systems, and clerical procedures to maintain accurate records
- Previous roles as a receptionist in a professional environment; office setting preferably or personal assistant positions are advantageous
- Demonstrated ability to manage time efficiently while multitasking in fast-paced environments
MINIMUM QUALIFICATIONS & EXPERIENCE
High School Diploma or GED required.
Associate’s degree or higher in Business Administration, or a related field preferred.
Two years of front desk, receptionist, or administrative support experience.
Experience in a professional, corporate or executive environment strongly preferred.
BJCTA is a Drug-Free/Smoke-Free Workplace. Employmentoffers are contingent upon the successful completion of a pre-employment drug screen and background check, as required by applicable law and company policy.
Pay: $16.00 - $21.00 per hour
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $16 - $21