What are the responsibilities and job description for the Skatepark Ambassador position at Birmingham Jefferson Co?
ABOUT CITYWALK BHAM:
The recent completion of Birmingham’s I-59/20 Central Business District (CBD) Interstate bridges brings about a renewed focus on the space underneath the bridges known as City Walk BHAM. The goal of City Walk BHAM is to provide a space to assist in reconnecting Birmingham and create a destination and common area open to all citizens.
City Walk BHAM spans 10 city blocks, from 15th St N to 25th St N – almost a mile in length. The entire area encompasses 31 acres, which will provide a space to assist in connecting Birmingham.
Summary/Objective
The Skatepark Ambassador is responsible for maintaining a safe, welcoming, and well-organized skatepark environment for all users. This role supports daily park operations by monitoring activity, enforcing park rules, assisting guests, and ensuring the facility remains clean and safe. Skatepark Attendants serve as ambassadors for the skatepark, promoting respect, safety, and positive community culture.
Essential Duties/Responsibilities
Demonstrates understanding and full performance ability in each of the following:
- Monitor skatepark activity to ensure safe and appropriate use of park features and equipment.
- Support opening and closing procedures, including light cleaning and equipment checks.
- Enforce skatepark rules and policies in a fair, consistent, and respectful manner.
- Provide excellent customer service to skaters, families, and visitors.
- Respond to minor injuries and incidents; provide basic first aid as needed.
- De-escalate conflicts and address unsafe behavior calmly and professionally.
- Perform light cleaning and maintenance, including sweeping, trash removal, and reporting damage.
- Collaborate with public safety, PSA, operations, and emergency personnel as required.
- Open and close the skatepark according to scheduled hours.
- Assist with programs, lessons, camps, or special events when scheduled.
- Communicate incidents, injuries, or facility concerns to supervisors promptly.
- Represent the skatepark positively and help foster an inclusive, community-focused environment.
- Performs other duties as required.
Competencies
Accountability, Interpersonal Skills, Customer Service, Communication, Active Listening, Conflict Management, Job Knowledge, Dependability, Adaptability/Flexibility, Organizational Skills, Detail Orientated, Initiative, Problem Solving, Responsiveness, Safety Focus, Risk Assessment, Training and Development.
Work Environment
This position may have a moderate to extensive stress level associated with dealing with crowds of public visitors. Must be able to work under pressure for extended periods of time. The environment is outdoors, exposed to the elements (heat, rain, etc.).
Physical Demands
Position requires lifting, climbing, carrying, bending, stooping, squatting, and kneeling for extended periods of time. Extensive walking and/or standing. Ability to lift up to 50lbs items with or without assistance, while maintaining good balance. Must be flexible enough to reach above shoulder level and be able to push and pull for brief periods of time. Visual acuity, speech recognition, and speech clarity.
Position Type/Expected Hours of Work
This is a full-time and/or part-time position; hours of work must be flexible and varied to meet the demands of the events of the facility. Must be able to work extended and/or irregular hours including day, nights, weekends, and holidays, as needed.
Required Education and Experience
- Minimum of one (1) year related knowledge, experience, and skills in customer service, recreation, youth programs, or similar public-facing roles is preferred.
- Experience skateboarding, BMX riding, scootering, or inline skating.
- High School Diploma or G.E.D, preferred.
- CPR/First Aid certification (or willingness to obtain).
- Valid State of Alabama Driver License.
Additional Eligibility Qualifications
- Knowledge of skatepark etiquette, culture and safety standards (or willingness to learn).
- Ability to remain calm, alert, and professional in a fast-paced environment.
- Ability to coordinate, analyze, work independently, observe, make decisions, and meet deadlines in a detail-oriented manner.
- Strong situational awareness and sound judgment.
- Team-orientated and pro-active.
- Ability to demonstrate critical thinking, time management, and deductive reasoning skills.
- Anticipates problems and implements corrective actions.
- Strong communication, conflict resolution, and interpersonal skills.
- Comfortable interacting with people of all ages and backgrounds, including youths, teens and adults.
- Ability to understand oral and written instructions in English.
- Dependable, responsible and safety focused mindset.
- Commitment to following and enforcing all CWB rules and organizational policies.
- Excellent oral communication, written communication, fluency in English, and active listening.
- Demonstrate the ability to interact with the public in a professional, positive and confident manner.
- Basic knowledge of computer skills and Microsoft offices suites.