Operations Manager - 2nd Shift

Classification: Exempt 

Reports to: Director of Distribution 

Direct Reports: 2nd Shift Team Members 

Summary 

The Operations Manager – 2nd Shift is responsible for overseeing and coordinating all warehouse operations during the second shift. This includes managing the receipt, packaging, and shipment of goods, ensuring the accuracy of inventory, compliance with labeling / packaging standards, and timely execution of outbound deliveries. This role provides direct leadership to second shift team members, promotes a culture of safety and continuous improvement, and ensures operational efficiency and effectiveness in alignment with business objectives. 

Essential Functions/Duties 

1. Foster and maintain a safe work environment, ensuring adherence to all safety protocols. 
2. Lead, coach, and develop 2nd shift team members by setting clear goals, providing regular feedback, and fostering a high-performance culture. 
3. Ensure appropriate staffing levels to meet production and distribution demands while controlling labor costs. 
4. Oversee the accurate receipt, storage, and shipment of materials and finished goods. 
5. Support inventory accuracy initiatives. 
6. Manage and improve operational performance metrics, including productivity, quality, cost efficiency, and service levels (KPIs). 
7. Ensure compliance with packaging, labeling, and shipping standards, identifying and remediating non-conformance as necessary. 
8. Collaborate cross-functionally to support internal and external customer requirements. 
9. Maintain clean, organized, and operationally efficient workspaces and equipment. 
10. Assist, as needed, with hands-on tasks such as loading/unloading shipments, material movement, and order preparation during peak periods.

Competencies 

1. Strong interpersonal and leadership skills with the ability to build positive relationships at all organizational levels. 
2. Excellent verbal and written communication skills; ability to convey information clearly and effectively. 
3. High attention to detail with exceptional organizational and time-management capabilities. 
4. Demonstrated ability to manage sensitive and confidential information with discretion. 
5. Proactive, self-motivated, and able to work both independently and collaboratively in a fast-paced environment. 
6. Strong problem-solving and decision-making skills with a focus on continuous improvement. 
7. Ability to manage pressure and deadlines while maintaining professionalism. 
8. Proficient in Microsoft Office Suite (Word, Excel, Outlook). 

Physical/Cognitive Demands 

This is largely a physically active role including walking long distances (over uneven surfaces) to/within our distribution facility, lifting 50lbs or more, and standing for long periods. Position also requires bending, stooping, squatting, climbing ladders or standing as necessary. Cognitive abilities required include deductive reasoning, information ordering, oral comprehension, oral expression, problem sensitivity, written comprehension, and written expression. 

Position Type/Expected Hours of Work 

This is a full-time position. The hours are Monday through Friday, 4:00 pm. to 1:00 a.m. Weekend work will be required as job duties demand. 

Required Education and Experience 

1. Minimum of 5 years of demonstrated leadership experience in a warehouse or distribution environment. 
2. Associate’s degree (A.A.) from a two-year college or technical school; or equivalent experience. 
3. Experience managing shipping/receiving functions.

Preferred Education and Experience: 

1. Bilingual language skills is a plus. (English/Spanish)

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time, with or without notice