What are the responsibilities and job description for the Service Clerk position at Birkey's Farm Store, Inc.?
POSITION SUMMARY: Maintains all service department records and reporting.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:
- Prepare price sheet for all repair orders.
- Create all work orders and establishing customer files.
- Determine appropriate charges for materials and labor for each customer or internal account.
- Review and maintain all repair orders for accuracy and completeness.
- Assist with all warranty claims and manufacturer claim forms.
- Assist in maintaining up-to-date and organized service library of bulletins and reference material.
- Process records of parts requisitions, parts invoices, material invoices and outside labor invoices to ensure proper accounting.
- Maintain and reviews daily attendance records and assigned daily time record against each work order.
- Communicate and coordinate work schedule with Service Technicians accordingly.
- Assist customers with repair and service orders.
- Assist in scheduling and rescheduling of service work.
- Assist in resolving work performance or billing inquiries as requested.
- Keep Service Manager informed on all special parts orders, shortages and malfunctions.
- Maintain a safe working environment and adhere to company safety program at all times.
- Perform other duties as assigned.
- Ensure every customer is satisfied with the products, services and support of all staff.
- Resolve customers concerns efficiently and effectively.
- Promote a positive attitude at all times.
- Maintain a professional appearance and demeanor.
- Exhibit Birkey's high level of customer service on a daily basis.
- Acknowledge appreciation of clients and customer.
Salary : $20 - $25