Product Support Sales Representative

Position Summary

Product Support Sales Representative (PSSR) is responsible for building relationships with clients; calling on current Birkey’s customers and developing new customers by making sales calls to offices, shops, and job site locations within their assigned territory. The PSSR will also provide on-site training for store staff and customers as needed. They will perform follow-up activities required for new equipment sales and manufacturer end-user direct sales, quote and sell for the parts and service department and Preventative Maintenance (PM) contracts, address customer concerns, furnish technical support where applicable, and collect profiling information to enhance customer satisfaction.

Essential Duties

• Customer Relationship Management: Build and maintain strong customer relationships through regular communication and by promoting a positive company image. You will be responsible for selling the company's parts, service, and preventative maintenance plans, as well as resolving any issues to ensure customer satisfaction.
• Sales and Promotion: Actively promote and sell parts and services, including preventative maintenance specials, to customers. You will also work closely with the sales team to assist with field demonstrations and generate new leads for products and services.
• Administrative and Reporting: Submit timely reports, including call reports and lost sales reports, to the management team. You will also ensure all sales-related documents are accurate and complete and follow up with customers after major purchases to guarantee satisfaction.
• Market and Product Knowledge: Continuously update your knowledge of the company’s products, services, and special programs. You will stay informed about competitor activities and products and maintain a working knowledge of used equipment to assist with trade-in evaluations.
• Professional Development: Maintain current product manuals, price lists, and other documents. Attend company, store, and community functions to benefit the dealership, and set and track daily, weekly, and annual sales goals.
• Safety: Maintain a safe working environment at all times.
• Additional: Perform other duties as assigned.
  
  

Customer Service Responsibilities

• Maintain a thorough understanding of all company finance plans.
• Present sales leads for goods and services to the Store Manager and relevant department managers.
• Follow up on all leads to ensure a satisfactory customer experience.
• Conduct post-sale follow-ups with customers who have made large purchases to confirm their complete satisfaction.
• Establish and track daily, weekly, monthly, and annual sales goals.
• Ensure every customer is satisfied with the products, services, and support of all staff.
• Resolve customer’s concerns efficiently and effectively.
• Maintain a professional appearance and demeanor.
• Exhibit Birkey’s high level of customer service daily.
• Acknowledge appreciation of clients and customer.
  
  

Qualifications

To perform this job successfully, you must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education Requirements

Candidate should have a high school diploma or equivalent, and 2 – 4 years of related experience.

They should be able to set work priorities, work independently in the absence of supervision, and be able to understand and carry-out oral and written directions. They must have the ability to stay motivated and retain focus on providing the highest level of customer satisfaction.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to get around the assigned territory, the dealership, and grounds for various tasks.
• The employee would normally lift or move 10 lbs, frequently lift or move up to 25 lbs. and occasionally lift or move up to 100 lbs.
• Ability to tolerate up and down movement with bending or stooping including reaching above and below shoulder height with arms and hands.
• Ability to be on one’s feet for extended periods of time.
• Ability to operate equipment or other power equipment, as necessary.
• Ability to drive to a customer site.
• Must meet health assessment requirements.
  
  

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently exposed to dust, odors, oil, fumes, and noise.
• The employee is required to stand for extended periods of time.
• The noise level in the work environment is usually moderate.
• While performing duties, the employee may be near moving mechanical parts and inside and outside weather conditions.
• While performing the duties of the job, the employee will perform extensive keystroke tasks.
  
  

This organization reserves the right to revise the essential position functions as the need arises.