Senior Manager, CRM Systems

Job Type

Full-time

Description

Responsibilities

Senior Manager, CRM Systems (Multiple Positions Available)

BirdEye, Inc. has multiple Senior Manager, CRM Systems positions available in Irving, TX.

• Lead engagement with business contacts on requirements and design analysis.
• Evaluate existing code and develop plans to reduce technical debt over time and establishing technical roadmap with system architects.
• Leverage expert knowledge of demand marketing, Q2C and revenue to implement new business functions within Salesforce.
• Supports the implementation of customized SFDC solutions that include Lightning components. Includes developing a thorough understanding of the client’s requirements then applying industry best practices and detailed knowledge of the software to design and build an optimal solution that supports the business process and meets or exceeds functional requirements.
• Mentor, develop and train Junior developers. Maintain and optimize full lifecycle software development using standard configuration, Apex, LWC, VisualForce, API’s and Force.com applications.
• Coordinate and collaborate with other developers and team members to obtain requirements, develop solution design, manage UATs and post go-live activities.
• Establish best practices and standards for well designed, testable, efficient code with high quality. Participate in reviewing and debugging existing source code and resolve support requests for existing environments.
• Work with Sales teams on business prioritization, project implementation and post go-live activities. Attend Business stakeholder's meetings that includes RevOps, CS, Finance, Channel project related meetings, be the technical point of contact.
• Host presentations and trainings to professional peers.
• Collaborate with quality assurance team members in designing functional and automated test plans for solutions, and participate in the overall QA process.
• Supply expertise in advanced Apex programming concepts including common design patterns, governor limit management techniques, bulk patterns, efficient and reliable trigger handling, and asynchronous operations.
• Updates job knowledge by researching new technologies and software products; participates in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• May telecommute from home office within State of TX. 40 hours/week
  
  
  

Requirements

Why You’ll Join Us

Birdeye is where industry leadership meets next-generation innovation. Our platform is trusted by thousands of businesses of every size and industry, giving them the tools to win every customer interaction. With AI woven into everything we build — and into how we operate as a team — we’re not just keeping up with the future, we’re defining it.

Here, you’ll join a culture that moves fast, thinks big, and celebrates wins together. Whether your passion is building, selling, supporting, or scaling, you’ll be surrounded by top talent who know what it takes to thrive in a competitive market. If you want to see your ideas create impact at scale and accelerate your career with a company on the rise, Birdeye is the place to do it.

Benefits

• A hybrid culture built on collaboration — with monthly team gatherings that make coming into the office worth it
• 100% employer-paid health plan options (HSA, PPO) plus flexible PTO and 401(k) with company match
• Be part of a fast-growing SaaS company redefining what’s possible with AI
• Work alongside top industry talent in an environment designed for learning, mentorship, and career acceleration
• Paid maternity & paternity leave to support you at every stage of life
• Employee Resource Groups where you’ll connect, belong, and thrive