What are the responsibilities and job description for the Enterprise Account Executive position at Birdeye?
Job Type
Full-time
Description
Why BirdEye?
Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.
At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.
Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.
What You'll Do:
Birdeye is a SaaS platform reimagining the way customer feedback is used to acquire and retain connected customers by closing the loop between business reputation and customer experience (CX). With Birdeye's tools, businesses can engage in every step of the customer journey, establish a positive online presence, and benchmark performance across locations and against competitors. By providing strategically actionable information, we empower our clients to achieve previously unattainable performance. In today's reputation economy, Birdeye provides the eyes, ears and algorithms necessary to create a stand-out customer experience that pleases a digital consumer society reliant on instant gratification.
If you are the type of individual who thrives on cutting-edge technology, building relationships within all aspects of the C-Suite (particularly CMO), and if your expectations of your performance are higher than your employer's... we'd like to discuss an exciting opportunity for an entrepreneurial-minded sales executive to get in on the ground floor of one of Silicon Valley’s hottest startups. If you possess the right energy, competitive spirit, personal drive and track record of success in sales, this is a perfect opportunity for you.
As a Strategic Account Executive with Birdeye's Enterprise Sales team you have the opportunity to attack a defined territory with a solution already driving improved reputation and customer experiences for more than 50,000 companies in North America. The market opportunity for Reputation Management and Customer Experience software is $10B in the US and 2-3x that number globally.
Bottom line? We're growing, rapidly, and need sales champions to help Birdeye grab market share as enterprise organizations realize that they do not control their reputation (top driver for new customer acquisition) and that they are not acting on customer feedback (top driver for customer retention).
Responsibilities
At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals – we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication.
Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference – we make it happen.
Benefits
Full-time
Description
Why BirdEye?
Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.
At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.
Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.
What You'll Do:
Birdeye is a SaaS platform reimagining the way customer feedback is used to acquire and retain connected customers by closing the loop between business reputation and customer experience (CX). With Birdeye's tools, businesses can engage in every step of the customer journey, establish a positive online presence, and benchmark performance across locations and against competitors. By providing strategically actionable information, we empower our clients to achieve previously unattainable performance. In today's reputation economy, Birdeye provides the eyes, ears and algorithms necessary to create a stand-out customer experience that pleases a digital consumer society reliant on instant gratification.
If you are the type of individual who thrives on cutting-edge technology, building relationships within all aspects of the C-Suite (particularly CMO), and if your expectations of your performance are higher than your employer's... we'd like to discuss an exciting opportunity for an entrepreneurial-minded sales executive to get in on the ground floor of one of Silicon Valley’s hottest startups. If you possess the right energy, competitive spirit, personal drive and track record of success in sales, this is a perfect opportunity for you.
As a Strategic Account Executive with Birdeye's Enterprise Sales team you have the opportunity to attack a defined territory with a solution already driving improved reputation and customer experiences for more than 50,000 companies in North America. The market opportunity for Reputation Management and Customer Experience software is $10B in the US and 2-3x that number globally.
Bottom line? We're growing, rapidly, and need sales champions to help Birdeye grab market share as enterprise organizations realize that they do not control their reputation (top driver for new customer acquisition) and that they are not acting on customer feedback (top driver for customer retention).
Responsibilities
- Drive sales growth by finding and closing business in our Strategic Accounts Segment
- Prospect into assigned territory to uncover needs for Birdeye services
- Partner with your SDR counter-part as they generate opportunities for you to sell in your territory
- Manage sales cycles involving multiple CXO decision-makers and stakeholders
- Build custom presentations/demonstrations of our product for prospective clients
- Run effective Proof of Concept campaigns to persuasively demonstrate Birdeye’s value
- Report on sales activity and metrics in our CRM
- Work closely with Product to improve product and on-boarding processes
- Manage pipeline and sales activity, conduct prospect research and be able to accurately forecast
- Work hard, play hard. We need to have fun as we succeed
- Bachelor’s degree required; continued training and education preferred
- 8 years of quota-carrying software or technology sales as an individual contributor, ideally selling CX and Social SaaS
- Prior experience selling Enterprise SaaS into the CMO Suite
- Hunter mentality with proven ability to generate and close pipelines in defined geographic territories
- Experience selling to CMO, CXO, digital marketers or heads of social media
At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals – we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication.
Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference – we make it happen.
Benefits
- 100% Employer-paid benefit plans available for employees with multiple health plan options (HSA, PPO)
- Flexible PTO
- 401(k) with company match
- Flexible work from home options available
- Maternity & Paternity Leave
- Employee Resource Groups - network with like-minded "Birds"
- Abundant opportunities that come with a dynamic and fast-growing organization!