Commercial Sales Account Manager

Location: Hybrid or Remote; Travel 15-25%

Department: Sales

Reports To: Director of Sales & Business Development

Overview

Bird-X, the largest bird control solution provider in North America, is seeking an experienced and results-driven Commercial Sales Account Manager to lead the growth, profitability, and strategic management of our retail and online sales channels.

This position serves as the business owner for Bird-X’s largest retail and e-commerce channels and other strategic retail and marketplace partners across North America and select international markets.

The successful candidate will be responsible for driving revenue growth, profitability, pricing strategy, marketplace performance, new product introductions, and customer relationships while identifying new opportunities to expand Bird-X’s presence across retail and digital channels.

Key Responsibilities

1. The Senior Manager, Retail & E-Commerce Channels will be responsible for managing and growing accounts and channels including:

• Amazon (U.S., Canada, Mexico, Brazil, Australia, UK/EU; Vendor Central and Seller Central)
• Walmart Stores, Marketplace, Seller Central, & WFS
• Home Depot Stores, HomeDepot.com, Home Depot Canada, & Home Depot Mexico
• Lowe’s
• Costco
• Petco
• McMaster-Carr
• RONA
• Menards
• Dollar Tree
• Cencosud
• Tatco
• Additional retail, marketplace, and e-commerce partners as assigned

2. Channel Ownership

• Own revenue, gross profit, market share, and growth objectives for assigned retail and e-commerce channels.
• Develop and execute annual business plans and channel growth strategies.
• Expand distribution, product assortment, and customer engagement while improving profitability.

3. Marketplace & E-Commerce Management

• Lead marketplace strategy and execution across Amazon, Walmart Marketplace, and other online platforms.
• Optimize product listings, content, pricing, promotions, advertising, ratings, reviews, and conversion performance.
• Manage Vendor Central, Seller Central, WFS, FBA, and related programs.

4. Retail Account Management

• Manage relationships with key retail and marketplace customers.
• Conduct business reviews and strategic planning sessions.
• Negotiate pricing actions, promotional programs, product launches, and assortment expansions.
• Successfully implement price increases while maintaining strong customer relationships.

5. Growth & Cross-Functional Leadership

• Identify new retail, marketplace, and omnichannel growth opportunities.
• Partner with Marketing, Product Management, Operations, Customer Service, and Finance to execute growth strategies.
• Provide regular business updates and recommendations to executive leadership.

Key Performance Indicator (KPIs)

• Revenue growth by channel
• Gross profit dollars and margin percentage
• Amazon, Walmart, and Home Depot growth
• Marketplace advertising ROI (ROAS)
• New product placement success
• Successful implementation of price increases
• Conversion rate improvements
• Forecast accuracy and inventory turns
• Customer scorecard performance
• Market share growth

Qualifications

Required

• Bachelor’s degree in Business, Marketing, Sales, E-Commerce, or related field.
• 5 years of experience managing major retail accounts, marketplaces, or e-commerce channels
• Proven success growing sales through Amazon, Walmart, Home Depot, or similar national retailers.
• Experience with Vendor Central, Seller Central, Walmart Marketplace, and retail account management.
• Demonstrated success implementing pricing actions and managing customer negotiations.
• Strong analytical, financial, and business planning skills.

Preferred

• Experience with home improvement, hardware, industrial, consumer products, pest control, wildlife control, or related industries.
• Experience managing international marketplace operations.
• Experience with retail media networks and marketplace advertising programs.

Compensation: On-Target Earnings (OTE) up to $150,00.00

Why Bird-X?

Bird-X is the largest bird control solution provider in North America and has been helping customers solve bird and wildlife challenges for more than 60 years through innovative, humane, and effective solutions.

This role offers a unique opportunity to own and grow some of the Company’s most important retail and e-commerce channels while playing a significant role in Bird-X’s long-term growth strategy.