What are the responsibilities and job description for the Birchwood Events Assistant/Reservationist position at Birchwood Inn Partners, LLLP?
Birchwood Events Assistant / Reservationist
This position will be responsible for assisting with group & private dining reservations, restaurant reservations, promoting the restaurant through your contacts as well as building new relationships with outside businesses, organizations, associations, event planners, etc.
Events Assistant will work to ensure excellent events and client satisfaction by communicating and coordinating with clients and providing event support to the Events / Banquets team.
Essential Functions :
Job responsibilities include, but are not limited to :
Assisting Coordinators and ensuring that they are setup for success.
Answering inquires, responding to booking requests, and answering guest’s questions in a timely fashion.
Making reservations and ensuring that reservations are properly accommodated.
Contacting, booking and following up with guests interested in hosting a special event or guests who are interested in booking with The Birchwood.
Following large party procedures, prices, policies and other special details as it pertains to the needs of the event.
Resolving customer concerns quickly, efficiently, and courteously
Professionalism and Style Expectations :
Remaining oriented and organized with a "can do" attitude.
Projects and assignments are completed thoroughly, professionally and with care in a timely manner.
Adjusts to high pressure situations and is open to change.
Assumes responsibility for personal growth and development.
Conducts themselves (acts & dresses) professionally at all times while setting the standard for all Team Members.
Expresses ideas and conveys information clearly, effectively and professionally.
Works to resolve disagreements; is respectful of peers and co-workers.
Strong communication skills.
Strong interpersonal skills. Able to communicate with individuals from diverse backgrounds.
Organizational skills-Ability to be organized in a changing environment.
Ability to maintain a calm professional demeanor during periods of uncertainty or crisis.
