What are the responsibilities and job description for the NetOps Lead position at BirchTree Solutions?
We are seeking an experienced professional to oversee network operations, architecture, and performance within a Network Operations Center (NOC) environment. This role is responsible for leading network operations personnel, ensuring system reliability, and supporting strategic and operational network initiatives.
Responsibilities
- Oversee operation of network systems, architecture, and topology through deployment and oversight of network operations specialists.
- Ensure that all operating systems are adequate, functional, and conform to operation security policies and procedures.
- Assist with the development and application of business processes to ensure appropriate service levels.
- Develop and implement standards, procedures, and processes for the NOC.
- Participate in strategic network planning, steady state operations planning, and development of contingency operation plans.
- Plan and support injection of new technologies and implementation of technology refresh.
- Confer with and advise administrators, user representatives, and technical personnel regarding development and design of integrated network solutions.
- Prepare recommendations based on monitoring results, tools analyses, and forensics.
- Participate in the development and implementation of policies and procedures regarding network equipment, maintenance, and monitoring.
- Prepare status reports.
- Schedule routine system maintenance, oversee application of proactive cyber security measures, and manage reaction to network defense requirements.
- Develop and maintain system architecture and operational documentation.
- Lead and mentor network operations staff to ensure high performance and operational readiness.
- Ensure compliance with organizational and government cybersecurity standards and best practices.
- Oversee incident response and escalation processes within the NOC.
Required Skills & Qualifications
- Must possess an Original Equipment Manufacturer (OEM) network support certification such as Cisco Certified Network Associate (CCNA) Routing and Switching.
- Must hold a DoD 8570/8140 IAT Level II certification (e.g., Security , CCNA Security, CySA , or equivalent).
- Minimum of 5 years of experience in network operations, NOC environments, or infrastructure support.
- Experience overseeing or leading network operations teams or projects.
- Strong understanding of network architecture, routing, switching, and topology.
- Experience with network monitoring tools, analysis, and performance optimization.
- Knowledge of cybersecurity principles and network defense operations.
- Ability to develop processes, procedures, and operational documentation.
- Strong communication skills for coordination with technical teams and stakeholders.
Preferred Skills & Certifications
- Cisco Certified Network Professional (CCNP) or higher-level Cisco certifications.
- Experience in a government or DoD environment.
- Familiarity with ITIL or service management frameworks.
- Experience with network forensics and advanced monitoring tools.
Pay: $45.00 - $50.00 per hour
Benefits:
- 401(k)
- Health insurance
- Paid time off
Experience:
- general IT: 1 year (Required)
License/Certification:
- IAT Level II cert (Sec , CCNA Sec, CySA CASP GICSP) (Required)
- OEM network support cert such as CCNA Routing and Switching (Required)
Security clearance:
- Secret (Required)
Work Location: In person
Salary : $45 - $50