Shift Lead - Murray Hill

As a Shift Lead, youll play a key role in maintaining quality, consistency, and team energy during your shifts. Youre the right hand to the Coffee Shop Lead and the go-to support for baristas and cashiers. You lead by example, keep standards high, and make sure every shift runs like a well-pulled espresso shotsmooth, balanced, and full of good flavor.

This is a great step-up role for baristas looking to take on more leadership and responsibility in a fast-paced, coffee-loving environment.

Key Responsibilities:

• Quality Control

• Ensure drinks, food, and customer service consistently meet Birch Coffees standards.

• Coach and support team members to deliver top-tier beverages and experiences.

• Regularly taste and evaluate drinks for quality and consistency.

• Leadership by Example

• Demonstrate expert barista skills and warm, welcoming customer service.

• Uphold company protocols (punctuality, dress code, service, etc.).

• Confidently open or close the store and guide the team through smooth transitions.

• Train and mentor new team members using company SOPs.

• Product Knowledge

• Understand coffee offerings, roasting dates, and storage best practices.

• Stay informed about food offerings and communicate allergen/ingredient info clearly.

• Maintain First In, First Out systems to reduce waste and ensure freshness.

• Communication

• Share updates on promos, products, or procedures with the team clearly and consistently.

• Offer kind, honest, and effective feedback to elevate team performance.

• Collaborate with your Coffee Shop Lead to ensure everyone is in the loop.

What Were Looking For:

• A passionate coffee lover who enjoys sharing knowledge and uplifting others.

• A team player and leader who leads with professionalism and warmth.

• An effective communicator who knows how to give feedback thats both kind and clear.

• A reliable presence on shiftsomeone your team can count on.

• Excited to grow into greater leadership opportunities within Birch Coffee.